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By 861767 - Friday, November 21, 2014
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Hi!
we are going to buy some licences but we have some qüestions about the modality of payment.
Do you have some telephone number where we could telephone to ask about this?
Thans a lot!
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By jcmorin - Saturday, November 22, 2014
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Maybe I can help you; asking the question publicly can also help other individual with the same question as you.
Here is an answer for a very common question: - You are billed only once for the lifetime, we do not keep any credit card number whatsoever so you don't have to be fear to be billed again.
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By 1589558 - Thursday, July 9, 2015
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I am new to GenoPro. I created a genogram a day ago. How do I find that document. The help forums say enter "file," but how do i get to that screen. Thanks.
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By appleshaw - Thursday, July 9, 2015
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On the main menu, next to the GenoPro icon, is the word 'File'. Click here and the ninth item is 'Find'. Click here to search your PC for .gno files
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By 1593796 - Friday, July 31, 2015
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I need to convert to either a docx or pdf file. I do not see anything that allows me to do that. How can it be done?
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By 1620002 - Tuesday, October 13, 2015
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Hello,I purchased a SPONSOR GenoProX Family license yesterday, but I need the SPONSOR GenoProX Expert. The difference is $20.00 dollars, and now that I want to upgrade it charges me $45.00. Can you help me to upgrate paying the original difference? I don't think is fair to pay extra $26.00 dollars for an honest mistake. Thanks!
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By 1620002 - Tuesday, October 13, 2015
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I purchased Genoprofamily yesterday, and upgraded to genoexpert today and I CAN'T access the professional features that I need! Please contact ASAP or I will have to dispute the second transaction with my credit card company. I wasted an hour following the upgrade directions on your webpage and it DIDN'T work! You don't have a customer service number and your server DOES NOT accept this e-mail as private. I need to start working on a Geogram today. Please reply to this with instructions. Thanks!
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By GenoProSupport - Tuesday, October 13, 2015
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Hi Fernando, I voided your second purchase. You will get the SponsorExpert package for the price of the SponsorFamily 
GenoProX is under development, so at the moment, you may use GenoPro 2016. Do you have any questions how to use GenoPro 2016?
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By 1620002 - Tuesday, October 13, 2015
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Thank you, Can I draw family relational patterns with this upgraded program?
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By GenoProSupport - Tuesday, October 13, 2015
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With GenoPro, you may draw the most complex family tree. Feel free to experiment...
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By 1620002 - Tuesday, October 13, 2015
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Do I need another code? I still can't access the family-line pattern icon. Thank you for your help.
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By GenoProSupport - Tuesday, October 13, 2015
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I am having a difficult time to understand the situation. Can you post a screenshot? In the main screen of GenoPro, can you press the letter F to invoke the Family Wizard? Or press the letter W or E to add a man or woman, or the letter P to add parents?
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By genome - Tuesday, October 13, 2015
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Perhaps you are referring to this query 'Display more family relationships' if so you may need to download GenoPro 2016 again and reinstall.
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By 1629629 - Thursday, November 19, 2015
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Hello,
is it possible to get the invoice for th purchase?
Looking forward to your reply,
kasia
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