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GenoPro version: 2.0.1.6
Last Login: Friday, November 21, 2014
Posts: 1,
Visits: 1
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Hi!
we are going to buy some licences but we have some qüestions about the modality of payment.
Do you have some telephone number where we could telephone to ask about this?
Thans a lot!
Edited: Tuesday, October 13, 2015 by
GenoProSupport
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Maybe I can help you; asking the question publicly can also help other individual with the same question as you.
Here is an answer for a very common question: - You are billed only once for the lifetime, we do not keep any credit card number whatsoever so you don't have to be fear to be billed again.
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Customers
Last Login: Friday, July 10, 2015
Posts: 1,
Visits: 6
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I am new to GenoPro. I created a genogram a day ago. How do I find that document. The help forums say enter "file," but how do i get to that screen. Thanks.
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 6 hours ago
Posts: 1,584,
Visits: 31,834
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On the main menu, next to the GenoPro icon, is the word 'File'. Click here and the ninth item is 'Find'. Click here to search your PC for .gno files
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GenoPro version: 2.5.4.1
Last Login: Friday, July 31, 2015
Posts: 1,
Visits: 1
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I need to convert to either a docx or pdf file. I do not see anything that allows me to do that. How can it be done?
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Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
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Hello,I purchased a SPONSOR GenoProX Family license yesterday, but I need the SPONSOR GenoProX Expert. The difference is $20.00 dollars, and now that I want to upgrade it charges me $45.00. Can you help me to upgrate paying the original difference? I don't think is fair to pay extra $26.00 dollars for an honest mistake. Thanks!
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Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
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I purchased Genoprofamily yesterday, and upgraded to genoexpert today and I CAN'T access the professional features that I need! Please contact ASAP or I will have to dispute the second transaction with my credit card company. I wasted an hour following the upgrade directions on your webpage and it DIDN'T work! You don't have a customer service number and your server DOES NOT accept this e-mail as private. I need to start working on a Geogram today. Please reply to this with instructions.Thanks!
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,886,
Visits: 22,775
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Hi Fernando, I voided your second purchase. You will get the SponsorExpert package for the price of the SponsorFamily 
GenoProX is under development, so at the moment, you may use GenoPro 2016. Do you have any questions how to use GenoPro 2016?
Edited: Tuesday, October 13, 2015 by
GenoProSupport
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Customers
Last Login: Saturday, October 17, 2015
Posts: 5,
Visits: 14
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Thank you,Can I draw family relational patterns with this upgraded program?
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,886,
Visits: 22,775
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With GenoPro, you may draw the most complex family tree. Feel free to experiment...
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