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By 1516338 - Wednesday, January 28, 2015
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Dear Sir/Madam:
Today I purchased GenoPro (love it by the way!) After I purchased it the program installed without asking me for my registration number. How do I know if the GenoPro program installed is linked to my purchase? - meaning I am scared that it installed as the "free" version and will disappear after the alloted free time.Thank you
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By genome - Friday, January 30, 2015
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Run GenoPro and then click Help / About. The dialogue should show your key. If not, you can paste it in the field.
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By 1595912 - Monday, August 10, 2015
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I am getting messages from Geno Pro because I installed the free version, which I have now uninstalled. I just want to make sure that I won't get charged anything.
Thank you
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By GenoProSupport - Monday, August 10, 2015
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If you have a registration key, you may always re-install the version you purchased and copy & paste your key in the Registration Wizard. If you installed GenoPro from a site license, then you do not need to enter a registration key as the site license contains the registration key.
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By 1276592 - Saturday, August 22, 2015
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Hei!
Two years ago I bought GenoPro and got a registration key. E-mail nelli.sulkonen@gmail.com
Now I need to change my hard drive and install GenoPro again.
I loaded program from your internet page, but when tried to enter the key, program told that it not valid and I need to aks for a new one.
Can anybody help me? I do not want to pay again for the same program.
Thank you in advance
Nelli
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By GenoProSupport - Saturday, August 22, 2015
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Just download and re-install GenoPro 2011 at http://www.genopro.com/2011/
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By 57973 - Tuesday, September 1, 2015
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From Courtesytravel
I too have no idea of the status of my account.
I have a very old free upgraded to gold a while ago.
Some of my file I cannot open even though I worked on it a short while ago.
Please enlighten me.
Jacob Mezei
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By GenoProSupport - Tuesday, September 1, 2015
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Your golden key is still valid for GenoPro 2011, and if you wish to upgrade to GenoPro 2016, it is $15 and you get perks for GenoProX.
As for opening your file, you do not any valid key to open, print and/or generate a report. Your file may have been corrupted, typically due to a hardware failure. Feel free to send me your file and I will investigate the content of your file.
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By 57973 - Tuesday, September 1, 2015
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Thank you Master,
I will upgrade to 2016 a little later.
The file I cannot open is herewith attached. I hope that you can fix.
If you can tell me why it happened, I would also appreciate.
This is a very important file for me.
Thank you.
Jacob
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By GenoProSupport - Tuesday, September 1, 2015
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The file you send me is a .PNG file. If you rename your .gno file to .PNG you will see the following: Thank you Master Those 'titles' were assigned when we installed the forum. We will change them soon to something more meaningful.
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By 57973 - Tuesday, September 1, 2015
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Dear Master,
What I sent to you was a copy I was working around with. I remember that at one point I misnamed it, I must have goofed it up. Those .png files are strange, that even if I am in another .png file and I click the arrows on the bottom I am getting another .png file from some order of filing.
This is copy of the original, perhaps you can open this and maybe we'll get the original.
Thanks again.
Jacob Mezei
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By GenoProSupport - Tuesday, September 1, 2015
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Somehow I cannot download the .gno file from this forum. I have no idea what is happening. I checked on the server and it appears the .gno file is not there. Can you please send it by email to: support at genopro dot com?
Thanks.
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By 57973 - Wednesday, September 9, 2015
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Good morning,
I was unable to create new files in my old program.
I deleted my old program and tried to install a new program and it didn't work. I have Windows XP.
A week age I purchased an update for my Gold membership.
Creting new files didn't work even before purchasing the update.
Can you please help me set myself up.
Jacob Mezei
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By 57973 - Wednesday, September 9, 2015
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By now I was able to install the 2016.
I will work on getting my my other problems settle.
Thank you.
Jacob Mezei
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By GenoProSupport - Thursday, September 10, 2015
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Have you tried the "File Find" to search all your drives and folders for any .gno (GenoPro) file?
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