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By llewit - Saturday, August 1, 2015
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a recurring message has prevented any updating of the online data for our family tree:
Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download... The connection with the server was reset https://api.genopro.com/ws.asmxPerhaps, this is an issue with requiring a new key that is compatible with GenoPro 2016? if not, I would need to know what setting to change to remedy this error. thank you. Lionel
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By GenoProSupport - Sunday, August 2, 2015
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The registration key has nothing to do with the connection. In fact you may query any API and/or generate any report without a registration key.
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By llewit - Monday, August 3, 2015
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Dear WebMaster, Thank you for your quick response. I have reverted back to the 2011 GenoPro app, realizing that the error we are getting trying to generate a new report had nothing to do with the 2016 Beta Version of GenoPro. So, I am back to square one, trying to find out what the issue is this server reset error. I am attaching two jpg files that show my configuration (with the passwords hidden) as this is a forum. Thank you in advance for your help. Lionel
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By GenoProSupport - Monday, August 3, 2015
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Can you try a "Check for Update" from the Help menu? Maybe your firewall is blocking connections with aip.GenoPro.com
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By llewit - Tuesday, September 15, 2015
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My Tree is working fine and I have no issues at this time. Lionel
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