|
|
Customers FamilyTrees.GenoPro.com GenoPro version: 3.0.1.1
Last Login: Tuesday, April 13, 2021
Posts: 22,
Visits: 259
|
a recurring message has prevented any updating of the online data for our family tree:
Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download... The connection with the server was reset https://api.genopro.com/ws.asmxPerhaps, this is an issue with requiring a new key that is compatible with GenoPro 2016? if not, I would need to know what setting to change to remedy this error. thank you. Lionel
|
|
|
Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,887,
Visits: 22,775
|
|
|
|
Customers FamilyTrees.GenoPro.com GenoPro version: 3.0.1.1
Last Login: Tuesday, April 13, 2021
Posts: 22,
Visits: 259
|
Dear WebMaster, Thank you for your quick response. I have reverted back to the 2011 GenoPro app, realizing that the error we are getting trying to generate a new report had nothing to do with the 2016 Beta Version of GenoPro. So, I am back to square one, trying to find out what the issue is this server reset error. I am attaching two jpg files that show my configuration (with the passwords hidden) as this is a forum. Thank you in advance for your help.
|
|
|
Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1
Last Login: Thursday, January 16, 2025
Posts: 4,887,
Visits: 22,775
|
Can you try a "Check for Update" from the Help menu? Maybe your firewall is blocking connections with aip.GenoPro.com
|
|
|
Customers FamilyTrees.GenoPro.com GenoPro version: 3.0.1.1
Last Login: Tuesday, April 13, 2021
Posts: 22,
Visits: 259
|
My Tree is working fine and I have no issues at this time. Lionel
|