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By Cousin Kay - Thursday, November 12, 2015
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I have received an emailed offer to upgrade to GenoPro 2016 with a quoted price of 15$. However, when I complete the relevant form with my key for GenoPro 2011 (confirmed in the email) the price quoted is 49$. Why is this?
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By GenoProSupport - Thursday, November 12, 2015
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The discount is available only with a valid key for GenoPro 2011. You purchased GenoPro Gold 14 years ago, and your key is not recognized by the routine calculating the discount. This is a bug on my part, and unfortunately I have no idea how to fix it. This bug happens only for very very old Golden Keys, those purchased before 2003.As a solution, I added to your profile a new key of GenoPro 2011: 8V3-???-???-???-3757 Please check your mail for your new key (starting with 8V3) and try it. I am pretty sure it will work. I tried it on my machine and the $15 price is there.
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By mijami - Saturday, November 14, 2015
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I'm in the same situation, I was emailed an offer to upgrade to genoPro 2016 for $15 but when I attempt to upgrade the quote is $49. I also have a key that is years old. I'm sure that you can see the key by checking my profile.
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By GenoProSupport - Saturday, November 14, 2015
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Michael, Your situation is slightly different. According to our records, you purchased GenoPro Gold around year 2002, and the script calculating the discount is unable to recognize your key. I added a new key to your account (starting with 93C-8XN-DPL). Can you please try this key? It should work.
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