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Installing GenoPro - Registration key
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Price of registration upgrade
Price of registration upgrade
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Author
Cousin Kay
Posted Thursday, November 12, 2015
-
Post #36181
Forum Newbie
Customers
GenoPro version: 3.0.0.5
Last Login: Sunday, December 15, 2024
Posts: 3,
Visits: 8
I have received an emailed offer to
upgrade
to GenoPro 2016 with a quoted price of 15$. However, when I complete the relevant form with my key for
GenoPro 2011
(confirmed in the email) the price quoted is 49$. Why is this?
GenoProSupport
Posted Thursday, November 12, 2015
-
Post #36182
Legendary Master
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Friday, December 20, 2024
Posts: 4,887,
Visits: 22,771
The discount is available only with a valid key for GenoPro 2011. You
purchased GenoPro
Gold 14
years
ago, and your key is not recognized by the routine calculating the discount. This is a bug on my part, and unfortunately I have no idea how to fix it. This bug happens only for very very old Golden Keys, those
purchased
before 2003.
As a solution, I added to your profile a new key of GenoPro 2011: 8V3-???-???-???-3757
Please check your mail for your new key (starting with 8V3) and try it. I am pretty sure it will work. I tried it on my machine and the $15 price is there.
Edited:
Thursday, November 12, 2015 by
GenoProSupport
mijami
Posted Saturday, November 14, 2015
-
Post #36194
Forum Newbie
Customers
GenoPro version: 3.0.0.5
Last Login: Saturday, November 14, 2015
Posts: 2,
Visits: 9
I'm in the same situation, I was emailed an offer to upgrade to genoPro 2016 for $15 but when I attempt to upgrade the quote is $49. I also have a key that is years old. I'm sure that you can see the key by checking my profile.
GenoProSupport
Posted Saturday, November 14, 2015
-
Post #36197
Legendary Master
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Friday, December 20, 2024
Posts: 4,887,
Visits: 22,771
Michael,
Your situation is slightly different. According to our records, you purchased GenoPro Gold around year 2002, and the script calculating the discount is unable to recognize your key. I added a new key to your account (starting with 93C-8XN-DPL). Can you please try this key? It should work.
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