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By wolfman2601 - Sunday, December 20, 2015
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I have changed my email address since I last accessed this forum. I have tried to update using the My Profile link but only get an error message that my user name or email address already exists on the web site. I did not want to change my user name. When I tried changing both email address and user name, I received the same message. However my new email address does not appear in my profile. What am I doing wrong please? At present, any emails sent to me will not get through as my old address no longer works.
Thanks in advance
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By GenoProSupport - Monday, December 21, 2015
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Dear Colin, Please let me know what your other email address(es) and I will update your GenoPro account. The easiest way is to use our Account Recovery Wizard where you enter your old and new email address.
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By wolfman2601 - Tuesday, December 22, 2015
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Many thanks. I may have made matters worse as I have since obtained the password for my new email address account (having realised that this must have happened when I upgraded to GenePro 2016 last month) and logged onto that. There is no point me having two accounts. Will the Account Recovery Wizard merge them? If so, I am happy to do that myself.
Just a detail: Colin is indeed my first name but my parents brought me up to answer to my second name, which is Piers. Don't ask me why!
Thanks again
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By GenoProSupport - Wednesday, December 23, 2015
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The Account Recovery Wizard ( http://www.genopro.com/registration/account-recovery/ ) sends the request to us to merge the accounts, and we do this process manually. The benefit of using the Account Recovery Wizard is faster processing time.
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By wolfman2601 - Sunday, December 27, 2015
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Thank you. I have just used the Wizard as suggested.
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By GenoProSupport - Monday, December 28, 2015
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I merged both of your GenoPro accounts, so you may use any email to access your updated account.
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By wolfman2601 - Monday, December 28, 2015
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Many thanks
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