GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Change of email address for forum login

Click to view RSS...
Author
Posted Sunday, December 20, 2015 - Post #36358
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Customers
GenoPro version: 3.0.0.5

Last Login: Monday, April 15, 2019
Posts: 18, Visits: 71
I have changed my email address since I last accessed this forum.  I have tried to update using the My Profile link but only get an error message that my user name or email address already exists on the web site.  I did not want to change my user name.  When I tried changing both email address and user name, I received the same message.  However my new email address does not appear in my profile.  What am I doing wrong please?  At present, any emails sent to me will not get through as my old address no longer works.




Thanks in advance
Posted Monday, December 21, 2015 - Post #36362
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
Posts: 4,630, Visits: 22,318
Dear Colin,
Please let me know what your other email address(es) and I will update your GenoPro account.  The easiest way is to use our Account Recovery Wizard where you enter your old and new email address.
Posted Tuesday, December 22, 2015 - Post #36366
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Customers
GenoPro version: 3.0.0.5

Last Login: Monday, April 15, 2019
Posts: 18, Visits: 71
Many thanks. I may have made matters worse as I have since obtained the password for my new email address account (having realised that this must have happened when I upgraded to GenePro 2016 last month) and logged onto that.  There is no point me having two accounts.  Will the Account Recovery Wizard merge them?  If so, I am happy to do that myself.

Just a detail: Colin is indeed my first name but my parents brought me up to answer to my second name, which is Piers.  Don't ask me why!

Thanks again
Posted Wednesday, December 23, 2015 - Post #36373
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
Posts: 4,630, Visits: 22,318
The Account Recovery Wizard ( http://www.genopro.com/registration/account-recovery/ ) sends the request to us to merge the accounts, and we do this process manually.  The benefit of using the Account Recovery Wizard is faster processing time.
Posted Sunday, December 27, 2015 - Post #36379
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Customers
GenoPro version: 3.0.0.5

Last Login: Monday, April 15, 2019
Posts: 18, Visits: 71
Thank you.  I have just used the Wizard as suggested.
Posted Monday, December 28, 2015 - Post #36385
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: Yesterday @ 5:07 PM
Posts: 4,630, Visits: 22,318
I merged both of your GenoPro accounts, so you may use any email to access your updated account.
Posted Monday, December 28, 2015 - Post #36391
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Customers
GenoPro version: 3.0.0.5

Last Login: Monday, April 15, 2019
Posts: 18, Visits: 71
Many thanks


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse