By 1384677 - Monday, July 18, 2016
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Hi,
I've just buy a new license key for genopro 2016 from genopro 2011. I did it quickly before i went to work and when i checked my mail, on the invoice i see 115$ and 4 licence keys ?
What i wanted is only one license key ! I don't know if it's a bug or if i did a mistake but if the amount is 15$, can you refund please ?
best regards,
greg
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By GenoProSupport - Tuesday, July 19, 2016
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I refunded you $100. You should see $100 in your credit card statement within a few business day. Best.
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By 1384677 - Tuesday, July 19, 2016
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Thank you.
Can you tell me if i made a mistake ?
I've just verified and i still have four license Keys. Is this normal ? Don't you have to remove 3 of these ?
And again, thanks for the refund.
Greg
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By GenoProSupport - Monday, July 25, 2016
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I guess I forgot to remove them from your account
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