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Home » GenoPro Help and Technical Support » Sales and Licensing Questions » Did i make an error ?


Did i make an error ?

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1384677
Posted Monday, July 18, 2016 - Post #37244
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GenoPro version: 3.0.0.7
Last Login: Friday, February 12, 2021
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Hi, I've just buy a new license key for genopro 2016 from genopro 2011. I did it quickly before i went to work and when i checked my mail, on the invoice i see 115$ and 4 licence keys ? What i wanted is only one license key ! I don't know if it's a bug or if i did a mistake but if the amount is 15$, can you refund please ? best regards, greg
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Posted Tuesday, July 19, 2016 - Post #37246
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
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I refunded you $100. You should see $100 in your credit card statement within a few business day. Best.
1384677
Posted Tuesday, July 19, 2016 - Post #37247
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GenoPro version: 3.0.0.7
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Thank you. Can you tell me if i made a mistake ? I've just verified and i still have four license Keys. Is this normal ? Don't you have to remove 3 of these ? And again, thanks for the refund. Greg
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Posted Monday, July 25, 2016 - Post #37257
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
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I guess I forgot to remove them from your account Smile


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