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By NiKo - Monday, January 9, 2017
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Hi there,
I'm getting the following error when trying to upload a tree:
Connecting to server familytrees.genopro.com...
The attempt to connect to the server failed; please verify firewall settings, server name and port number
https://api.genopro.com/ws.asmx
I get the following error when checking for updates:
Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download...
The attempt to connect to the server failed; please verify firewall settings, server name and port number
https://api.genopro.com/ws.asmx
What needs to be fixed?
Thanks!
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By GenoProSupport - Wednesday, January 11, 2017
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It appears your computer is blocking the application GenoPro from accessing the web. Can you try to turn off your firewall or antivirus for 10 minutes and try again with GenoPro.
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By NiKo - Thursday, January 26, 2017
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Thanks ... that fixed the problem.
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