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Getting errors trying to check for Updates and trying to upload a Tree...

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Posted Monday, January 9, 2017 - Post #37623
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1

Last Login: Friday, June 13, 2025
Posts: 264, Visits: 1,758
Hi there,

I'm getting the following error when trying to upload a tree:
  Connecting to server familytrees.genopro.com...
The attempt to connect to the server failed; please verify firewall settings, server name and port number
    https://api.genopro.com/ws.asmx

I get the following error when checking for updates:
Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download...
The attempt to connect to the server failed; please verify firewall settings, server name and port number
    https://api.genopro.com/ws.asmx



What needs to be fixed?
Thanks!
Posted Wednesday, January 11, 2017 - Post #37624
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Monday, June 2, 2025
Posts: 4,886, Visits: 22,796
It appears your computer is blocking the application GenoPro from accessing the web.  Can you try to turn off your firewall or antivirus for 10 minutes and try again with GenoPro.
Posted Thursday, January 26, 2017 - Post #37650
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GenoPro version: 3.1.0.1

Last Login: Friday, June 13, 2025
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Thanks ... that fixed the problem.


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