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New user...purchased product...cannot download


https://support.genopro.com/Topic40891.aspx
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By 2215573 - Monday, November 2, 2020
I would describe myself as digitally able. I purchased the genopro software key and I cannot download the exe file. What is going on? 
By appleshaw - Monday, November 2, 2020
From this page click the second tab, Get Started With My Genealogy Tree, and follow links
By GenoProSupport - Monday, November 2, 2020
What error are you getting? Are you on Windows or a Mac?