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Error 5: Access denied while generating Report


https://support.genopro.com/Topic41624.aspx
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By Slavie - Sunday, August 8, 2021
Hi there! 

While generating report I am getting 2 errors:

[7.00] Error 5: Access denied.
 (Cannot retrieve picture http://familytrees.genopro.com/Slavie/Nesterov/version.txt)
[7.28] Error 5: Access denied.
 (Cannot retrieve picture http://familytrees.genopro.com/Slavie/Nesterov/theme.css)

Would you let us know what we can do to solve them?

Thank you! 
By GenoProSupport - Friday, August 13, 2021
Can you try again? At some point the file system on the server ran out of memory. We have this bug coming about once per month and I have no clue what is causing it.