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Home » GenoPro » Report Generator » Report Generator Bugs » Error 5: Access denied while generating Report


Error 5: Access denied while generating Report

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Slavie
Posted Sunday, August 8, 2021 - Post #41624
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.5
Last Login: Thursday, February 20, 2025
Posts: 1, Visits: 13
Hi there! 

While generating report I am getting 2 errors:

[7.00] Error 5: Access denied.
 (Cannot retrieve picture http://familytrees.genopro.com/Slavie/Nesterov/version.txt)
[7.28] Error 5: Access denied.
 (Cannot retrieve picture http://familytrees.genopro.com/Slavie/Nesterov/theme.css)

Would you let us know what we can do to solve them?

Thank you! 

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Edited: Sunday, August 8, 2021 by Slavie
GenoProSupport
Posted Friday, August 13, 2021 - Post #41646
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 7:52 AM
Posts: 4,886, Visits: 22,780
Can you try again? At some point the file system on the server ran out of memory. We have this bug coming about once per month and I have no clue what is causing it.


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