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FamilyTrees Site is down


https://support.genopro.com/Topic44162.aspx
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By genome - Monday, June 10, 2024
Crying

https://familytrees.genopro.com



https://support.genopro.com/Uploads/Images/f27a5783-a485-4259-b1fc-0fb6.jpg
By Yamano - Friday, June 14, 2024
noticed the same thing the last few days Sad
By hjdl - Friday, June 14, 2024
same thing to me
By Kostiuk - Sunday, June 16, 2024
Same here in Canada and the USA..??
By Przytula - Monday, June 17, 2024
will the site return or will it stay down ?

best regards, Guy
By genome - Tuesday, June 18, 2024
The site has been down for over a week now so it is looking rather ominous.

I have emailed Dan about this but no response as yet Sad
By appleshaw - Tuesday, June 18, 2024
Have also noticed that dubious sites have not been deleted
By BTNZ - Friday, June 21, 2024
Starting to get very concerned about my site down still as it's a very large file with connecting sub trees, and hundreds of connecting certs and photos.  I have had genopro for many years.  I even started to look at other apps to import a ged file and that would be so much work as many don't import fully such as marriage info and middle names.
Given how long this is taking, it's sounds very serious.  Can we know whether there is some positive progress?
By Bailey-Brandsberg - Saturday, June 22, 2024
I have a large family tree site of the ancestors and descendants of my parents and my wife's parents with over 7000 individuals identified.  I had just sent out an announcement to over 50 current family members of the link to our familytrees.genopro.com genealogy report and the recipients couldn't get in to see it, thinking they were doing something wrong.  

It looks like I am forced to figure out a way to host this site somewhere else where it will be available to our family descents long after I have gone.  It appears that this operation is a one man show, and something has gone drastically wrong.
By appleshaw - Sunday, June 23, 2024
I have been able to open files backed up to Online Backup. Very old file so not from cache on this new PC
By hjdl - Sunday, June 23, 2024
I have my tree with around 400 people. It would be interesting to see the alternatives to raise the site or take the tree to another site suggested by the administrators
By Bailey-Brandsberg - Sunday, June 23, 2024
Does anyone have a way to contact the owner, or manager of the genopro site to let them know of this problem? Is there only one person with site management capabilities?  

Is there another site or location that could be used as an alternative web server?
By BTNZ - Monday, June 24, 2024
Can see usual file on computer and can generate it to pc but not when generated to online like others. So any back up file would make no difference to this issue?
By BTNZ - Monday, June 24, 2024
Thought I would try and regenerate the file for onlin but got this message - HTTP Error 503: unable to handle the request due to a temporary overloading
    http://familytrees.genopro.com/BTNZ/hardiericemanfamily/GenoProCache.xml
By Bailey-Brandsberg - Wednesday, June 26, 2024
I see the familytrees.genopro.com is back up and running.  Does anyone know what happened? Will it stay up or is this just temporary?
By gv - Saturday, August 31, 2024
The familytress.genopro.com site is down again with the same error?
Is anyone experiencing the same problem?
By genome - Saturday, August 31, 2024
Yep, it's out again ☹️
By GazLong - Sunday, September 1, 2024
yes, mine is down too - anyone know when this will be resolved?????
By GazLong - Sunday, September 1, 2024
noticed an error saying there is a 'temporary overload' when trying to generate my amended data........
By AquaEyes777 - Monday, September 2, 2024
I am devastated that I cannot access my father's family tree. Is there anywhere else to view it?
Thank you!
Kathleen
By genome - Tuesday, September 3, 2024
site is back up again w00t
By gv - Tuesday, September 3, 2024
Yes it is, thank you!
Any idea what happened?
By krish077333@gmail.com - Monday, September 23, 2024
Hi,
Why not using a good alternative. Try - Creately's genogram maker
You can also download it as a PDF, image, or SVG or use the add-on to add to presentations and documents. So you can open the same from word so. 
By bogistad - Tuesday, September 24, 2024
I came across Creately a while back by chance. It may be suitable for business applications and charting but it looked to me to be rather primitive as a genealogical tool. Visually, it is very unattractive. 

It also has an ongoing cost if I remember correctly.

Are you connected to the company?
By 2119787 - Wednesday, October 9, 2024
https://familytrees.genopro.com/

Service Unavailable


HTTP Error 503. The service is unavailable


Site is down since yesterday evening (2024-10-08). 
By gv - Sunday, October 13, 2024
It is still down...
Wonder what is happening, this has happened quite a few times lately. 
Anyone knows what is happenning? Anyway we can help?
By genome - Tuesday, October 15, 2024
It's back up again 🥳