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Customers
GenoPro version: 3.0.1.4
Last Login: Friday, January 19, 2024
Posts: 18,
Visits: 79
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In the past I published my family tree report on line and with each individual report any pictures attached were displayed and it would show a slide show. Now the pictures do not display initially, just a box where the picture should be with a red x at the top left corner of the box. If you click on the x a new window opens displaying the picture in a very large format that will not even display an entire face on the screen at once. You need to scroll down and right to see the whole picture. Any suggestions on how to get back to the original display?
Edited: Wednesday, June 30, 2010 by
GenoProSupport
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Customers
Important Contributors
GenoPro version: 3.1.0.1
Last Login: Tuesday, November 25, 2025
Posts: 443,
Visits: 7,821
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Customers
GenoPro version: 3.0.1.4
Last Login: Friday, January 19, 2024
Posts: 18,
Visits: 79
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When I click on the "check for updates" button it says that I have 2.0.1. 6 and that it is the latest update. I see where you point out that it says I have .5 but I do not know why it does not recognize that as not being the latest unless .6 is only for some operating systems. I am using Windows XP Professional.
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Customers
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GenoPro version: 3.1.0.1
Last Login: Tuesday, November 25, 2025
Posts: 443,
Visits: 7,821
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Customers
GenoPro version: 3.0.1.4
Last Login: Friday, January 19, 2024
Posts: 18,
Visits: 79
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You said that I need to update my English Narrative Report. I have no idea what it is or how to do it. You listed a site to do it from but I see no mention of a Eng Nar Report on it. Thanks for the help.
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Customers
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0
Last Login: 42 minutes ago
Posts: 1,595,
Visits: 32,483
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Follow the link that Howard gave you in the previous post. The first listing here contains links to zip files containing the latest update of the Report skin. Unzip these into a skin folder under GenoPro in the Program Files folder. If you have problems doing that, ask again
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Tuesday, October 28, 2025
Posts: 4,886,
Visits: 22,799
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Administrators
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 9:23 PM
Posts: 3,464,
Visits: 26,854
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This is a known problem with a published solution and so no further diagnosis should be required.
The full solution is to install the latest English Narrative Report skin following the instructions in the link given by Howard53.
The problem occurs because of an oversight on my part with the original report skin embedded in GenoPro 2.0.1.6 in that references to pictures are incorrect when thumbnail images are not used. A partial solution is to install the brilliant freeware product IrfanView (find via Google) on your system and regenerate the report and then thumbnail images will be correctly created. However with this latter solution you will not get the benefit of further bug fixes in the Report skin.
'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
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