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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » Registration and password email not received

Registration and password email not received

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colinw	Posted Friday, January 9, 2009 - Post #23364
Forum Newbie Forum Members Last Login: Monday, January 12, 2009 Posts: 2, Visits: 17	Hi, I purchased Genopro yesterday (8 Jan) but have not yet received the email giving my registration key and password. I obtained my Registration Key OK via the on-line Genopro Receipt and the software is functioning OK. I have asked for the missing emails to be resent several times and it was confirmed that my email address had been recognized and I would receive emails shortly containing the necessary information. None of these emails have been received. All spam filters etc., were disabled before requesting the additional emails. In order to post this message I have registered using a different email address. Can you help ? This is the email address that I used when purchasing the software (now removed for security) Thank You Happily the problem seems to have gone away, a request today (10 Jan) for my reg' key and password was rewarded by an email within seconds. Thanks anyway. Edited: Saturday, January 10, 2009 by colinw
GenoProSupport	Posted Sunday, January 11, 2009 - Post #23377
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Tuesday, October 28, 2025 Posts: 4,886, Visits: 22,799	We had a purchase of GenoPro from someone named Colin using another email @yorks.karoo.co.uk. According to our logs, the server yorks.karoo.co.uk was unavailable and the email could not be delivered.
colinw	Posted Monday, January 12, 2009 - Post #23382
Forum Newbie Forum Members Last Login: Monday, January 12, 2009 Posts: 2, Visits: 17	Thank you for getting back to me. That is my email domain, and there must have been a problem at the time with my ISP's mail server. I've requested the info again and the email was received OK. These things are sent to try us Thanks again.

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