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Cannot find my publications

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Author After publishing online, I cannot see my publications (online reports) on my control panel to make it private
Posted Saturday, July 30, 2011 - Post #28764
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GenoPro version: 2.5.3.9

Last Login: Tuesday, July 19, 2016
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After publishing online, I cannot see my publications (online report) on my control panel to make it private.  Nor can I delete them, which is also a privacy issue.  I am a paid member but for some reason I can't see my report.  Does it have anything to do with the fact that I created an account in the support interface before purchasing GenoPro?  Or perhaps was it because I changed my user ID from my e-mail address to a shorter name without the domain?  I can see my family trees (http://familytrees.genopro.com/rayles01/Chiu/default.htm) but I can't make it private!  Thanks in advance for the help.

Edited: Saturday, July 30, 2011 by rayles01
Posted Saturday, July 30, 2011 - Post #28765
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GenoPro version: 3.1.0.1

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This has been a long running issue caused by the re-design of the forum, which does not have the link you need.
Go to
http://collaboration.genopro.com/Account.aspx
and scroll down to Online publications, where you can make your report private or password protected
Posted Saturday, July 30, 2011 - Post #28766
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GenoPro version: 3.1.0.1

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There is a link from the forum, click 'My Profile' and then click the GenoPro Button, 
http://support.genopro.com/Uploads/Images/af3f8437-cc8a-4b2c-8670-d4fd.png


This takes you to the same place as link in appleshaw's reply, so then scroll down to Online Publications.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Sunday, July 31, 2011 - Post #28767
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GenoPro version: 2.5.3.9

Last Login: Tuesday, July 19, 2016
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Thanks all.  Going to the Collaboration link worked fine.  Going to My Profile and clicking the GenoPro button sometimes works and sometimes doesn't (I get a blank screen).  I had tried that before and for some reason I got the blank screen.  I'll keep both methods in mind.
Posted Sunday, July 31, 2011 - Post #28769
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I Bookmark (Firefox) the address - favorite in MS
Posted Friday, August 19, 2011 - Post #28863
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GenoPro version: 3.1.0.1

Last Login: Thursday, April 27, 2023
Posts: 2, Visits: 20
I am on a new computer; old one destroyed by a virus. I am trying to find my tree , which I had backed up online everytime I entered new info, but can't find. How do I find the online back up so that I may download the info on this computer??
Posted Friday, August 19, 2011 - Post #28864
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GenoPro version: 2.5.3.9

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In GenoPro, under the File menu, choose Open Inbox and Online Backups.  If you don't see your backups, I am not sure what else you can do.
Posted Sunday, October 16, 2011 - Post #29127
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Unless you have uploaded your document as 'Private', Google will index your document. However, it sometimes takes a while before Google crawls our site, so please be patient.


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