GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Author I would like to cancel my account and have all of my information deleted from your server.
Posted Tuesday, December 04, 2012 - Post #30966
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 2.5.4.1

Last Login: Wednesday, March 27, 2013
Posts: 1, Visits: 1
I would like to cancel my account and have all of my information deleted from your server. Will you please tell me how to do that? I was unable to find an email address to contact you directly. Please email me at annedanner@comcast.net.

Edited: Tuesday, December 04, 2012 by GenoProSupport
Posted Tuesday, December 04, 2012 - Post #30967
Grand Master

Grand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand Master

Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.4

Last Login: 9 hours ago
Posts: 1,488, Visits: 27,639
You can delete all publications from the GenoPro server by following the route My Profile/GenoPro tab.
Here you can view/delete publications and any files sent to the server.
You can also use the GenoProFtpClient.exe to examine files on the server.
You do not need to cancel the account. It has no annual fee and can remain unused.
Posted Tuesday, December 04, 2012 - Post #30968
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.0.1.5

Last Login: Yesterday @ 12:45 PM
Posts: 4,455, Visits: 21,876
Hello Anne,
According to our records, you have no publications at http://familytrees.genopro.com.  You have one backup on our server.  To delete your backup, go to the File menu, the menu item Open Inbox and Online Backups, click on the backup you wish to delete, and click on the Delete button.
Posted Thursday, January 03, 2013 - Post #31070
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 2.0.0.9

Last Login: Friday, January 04, 2013
Posts: 4, Visits: 60
Hello,
I want to unsubscribe and also that trees are deleted but can not find how to do it, since I have not in My profile section tab.
They can do it for me, I would be grateful.
Greetings, Adela
Posted Friday, January 04, 2013 - Post #31073
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.0.1.5

Last Login: Yesterday @ 12:45 PM
Posts: 4,455, Visits: 21,876
Hello Adela,
Your two publications at http://familytrees.genopro.com have been deleted.  Your GenoPro account is now empty.
Posted Friday, January 04, 2013 - Post #31077
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 2.0.0.9

Last Login: Friday, January 04, 2013
Posts: 4, Visits: 60
Muchas gracias
Posted Wednesday, November 21, 2018 - Post #39092
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Forum Members
GenoPro version: 2.0.0.3

Last Login: Wednesday, November 21, 2018
Posts: 1, Visits: 4
how do i remove my account completely?
Posted Wednesday, February 20, 2019 - Post #39260
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 3.0.1.4

Last Login: Wednesday, July 17, 2019
Posts: 1, Visits: 30
I have a similar question.
I have two accounts now. First was created many years ago and this I'd like to keep. The second was created when I asked for temporary licence key. The problem is that I want to change the email in first account for the email connected to the 2nd account. And when I try to change the email, I get the message that this email already exists in another account.
What can I do?
1. Remove the 2nd account completely and than change the email.
or
2. Ask admin to do something else.
...
Regards
Michał
Posted Tuesday, July 02, 2019 - Post #39955
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Forum Members
GenoPro version: 2.0.1.6

Last Login: Tuesday, July 02, 2019
Posts: 1, Visits: 5
Hello,
I want to unsubscribe and also that trees are deleted but can not find how to do it, since I have not in My profile section tab.
They can do it for me, I would be grateful.
Greetings, Alici.


Tags:
Posted Friday, July 05, 2019 - Post #39961
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.0.1.5

Last Login: Yesterday @ 12:45 PM
Posts: 4,455, Visits: 21,876
Alici,
Your profile has nothing in it.  All is in your profile is your initials and email address.


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse