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Author I would like to cancel my account and have all of my information deleted from your server.
Posted Tuesday, December 4, 2012 - Post #30966
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GenoPro version: 2.5.4.1

Last Login: Wednesday, March 27, 2013
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I would like to cancel my account and have all of my information deleted from your server. Will you please tell me how to do that? I was unable to find an email address to contact you directly. Please email me at annedanner@comcast.net.

Edited: Tuesday, December 4, 2012 by GenoProSupport
Posted Tuesday, December 4, 2012 - Post #30967
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1

Last Login: 5 hours ago
Posts: 1,576, Visits: 31,180
You can delete all publications from the GenoPro server by following the route My Profile/GenoPro tab.
Here you can view/delete publications and any files sent to the server.
You can also use the GenoProFtpClient.exe to examine files on the server.
You do not need to cancel the account. It has no annual fee and can remain unused.
Posted Tuesday, December 4, 2012 - Post #30968
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GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
Posts: 4,880, Visits: 22,749
Hello Anne,
According to our records, you have no publications at http://familytrees.genopro.com.  You have one backup on our server.  To delete your backup, go to the File menu, the menu item Open Inbox and Online Backups, click on the backup you wish to delete, and click on the Delete button.
Posted Thursday, January 3, 2013 - Post #31070
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GenoPro version: 2.0.0.9

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Hello,
I want to unsubscribe and also that trees are deleted but can not find how to do it, since I have not in My profile section tab.
They can do it for me, I would be grateful.
Greetings, Adela
Posted Friday, January 4, 2013 - Post #31073
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GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
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Hello Adela,
Your two publications at http://familytrees.genopro.com have been deleted.  Your GenoPro account is now empty.
Posted Friday, January 4, 2013 - Post #31077
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GenoPro version: 2.0.0.9

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Muchas gracias
Posted Wednesday, November 21, 2018 - Post #39092
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GenoPro version: 2.0.0.3

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how do i remove my account completely?
Posted Wednesday, February 20, 2019 - Post #39260
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GenoPro version: 3.1.0.1

Last Login: Monday, January 1, 2024
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I have a similar question.
I have two accounts now. First was created many years ago and this I'd like to keep. The second was created when I asked for temporary licence key. The problem is that I want to change the email in first account for the email connected to the 2nd account. And when I try to change the email, I get the message that this email already exists in another account.
What can I do?
1. Remove the 2nd account completely and than change the email.
or
2. Ask admin to do something else.
...
Regards
Michał
Posted Tuesday, July 2, 2019 - Post #39955
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GenoPro version: 2.0.1.6

Last Login: Tuesday, September 15, 2020
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Hello,
I want to unsubscribe and also that trees are deleted but can not find how to do it, since I have not in My profile section tab.
They can do it for me, I would be grateful.
Greetings, Alici.


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Posted Friday, July 5, 2019 - Post #39961
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GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
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Alici,
Your profile has nothing in it.  All is in your profile is your initials and email address.


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