GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum


Home » GenoPro Help and Technical Support » Sales and Licensing Questions » The Registration Key 'xxxxxx' is not valid


The Registration Key 'xxxxxx' is not valid

Click to view RSS...
Author
stevemce
Posted Thursday, April 11, 2013 - Post #31626
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 1.99
Last Login: Wednesday, August 17, 2005
Posts: 2, Visits: 0
I have GenoPro version 1.99 with a key purchased in 2005 (I still have the Purchase Receipt email with Key, invoice No etc)

I now run on Windows 7, however when I use Genopro I can nolonger save changes to my family tree's,

I'm prompted to Register GenoPro (the window appears with the correct registration key already inserted)

When I click Activate GenoPro now! it pops up the error The Registration Key 'xxxxxx' is not valid

I'm still on the Genopro database under my old email address (which is defunct) so I can't login and request a new key.

How can I re-activate GenoPro?

TIA

Steve  

 
GenoProSupport
Posted Thursday, April 11, 2013 - Post #31629
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881, Visits: 22,753
The key you purchased years ago is still valid.  Feel free to email your registration key at support@genopro.com and we will investigate the issue.
stevemce
Posted Thursday, April 11, 2013 - Post #31634
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
GenoPro version: 1.99
Last Login: Wednesday, August 17, 2005
Posts: 2, Visits: 0
Thanks for the quick reply - I have just sent the email to support.

Steve
GenoProSupport
Posted Friday, April 12, 2013 - Post #31638
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881, Visits: 22,753
Glad to help.


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse


Powered By InstantForum.NET 2010-3-x © 2024
Execution: 0.000. 5 queries. Compression Disabled.