GenoPro Home
|
Get Started With My Genealogy Tree
|
Buy
|
Login
|
Privacy
|
Search
|
Site Map
GenoPro Support Forum
Home
Search
Tags
Who's On
Welcome Guest
(
Login
|
Register
)
Recent Posts
Popular Topics
Home
»
GenoPro Help and Technical Support
»
Sales and Licensing Questions
»
The Registration Key 'xxxxxx' is not valid
The Registration Key 'xxxxxx' is not valid
Rate Topic
Topic View
Topic Options
Author
stevemce
Posted Thursday, April 11, 2013
-
Post #31626
Forum Newbie
Customers
GenoPro version: 1.99
Last Login: Wednesday, August 17, 2005
Posts: 2,
Visits: 0
I have GenoPro version 1.99 with a key
purchased
in 2005 (I still have the Purchase Receipt email with Key, invoice No etc)
I now run on Windows 7, however when I use Genopro I can nolonger
save changes
to my
family tree
's,
I'm prompted to
Register GenoPro
(the window appears with the correct
registration
key already inserted)
When I click
Activate GenoPro now!
it pops up the
error
The Registration Key 'xxxxxx' is not valid
I'm still on the Genopro database under my
old
email
address
(which is defunct) so I can't login and request a new key.
How can I re-activate GenoPro?
TIA
Steve
GenoProSupport
Posted Thursday, April 11, 2013
-
Post #31629
Legendary Master
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 11:01 PM
Posts: 4,887,
Visits: 22,764
The key you purchased
years
ago is still valid. Feel free to email your registration key at
support@genopro.com
and we will investigate the issue.
stevemce
Posted Thursday, April 11, 2013
-
Post #31634
Forum Newbie
Customers
GenoPro version: 1.99
Last Login: Wednesday, August 17, 2005
Posts: 2,
Visits: 0
Thanks for the quick reply - I have just
sent
the
email to support
.
Steve
GenoProSupport
Posted Friday, April 12, 2013
-
Post #31638
Legendary Master
Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 11:01 PM
Posts: 4,887,
Visits: 22,764
Glad to
help
.
Similar Topics
Reading This Topic
Powered By InstantForum.NET 2010-3-x © 2024
Execution: 0.016.
3 queries.
Compression Disabled.
Search All Forums...
GO
Advanced Search
Rate Topic
Great
Good
Average
Bad
Poor
Rate This Topic
Flat Ascending
Flat Descending
Threaded
Subscribe To Topic
Print This Topic
Goto Topics Forum