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Posted Friday, January 17, 2014 - Post #33001
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Some of the pictures I downloaded to the tree came out turned 90%.
Any ideas?

Edited: Friday, January 17, 2014 by llewit
Posted Friday, January 17, 2014 - Post #33003
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Firstly your post has been moved to a new topic because it has nothing to do with the topic in which you replied (Gedcom 2012.12.13).

Please DO NOT USE 'Add Reply' or 'Quick Post' buttons above an existing post when you want to start a new topic or ask a new question! Use the 'New Topic' button.

http://support.genopro.com/Uploads/Images/0d80f27f-ffd6-44d1-8af2-6717.png




Sometimes Windows explorer thumbnails do not correctly reflect the orientation of a picture.   A 'downloaded' picture (or do you mean uploaded?) in a Narrative Report does not change orientation.   Try rotating the picture under Windows explorer.  Does it open correctly in GenoPro before being uploaded to a Report?


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"


Edited: Friday, January 17, 2014 by genome
Posted Friday, January 17, 2014 - Post #33005
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Thanks, I will try to remember to use "New Topic"
The pictures are perfectly normal on my master tree at home. When I put them on the website, they turn and distort.
This is the first time I have had this problem in 10 years.
I am adding more pictures at the same time and they come out correct.
These 6 pictures I have removed,generated, replaced, generated and they are still rotated and distorted.
Any idea?  Li
Posted Friday, January 17, 2014 - Post #33006
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Could possibly be a browser issue, have you tried more than one browser to view the site?  

This web site http://webmasters.stackexchange.com/questions/16684/ipad-and-iphone-browser-rotating-images-on-site 
suggests that removing meta data (e.g. EXIF) from the .jpg image may resolve the issue and the last post there indicates that one way to remove meta data is to open in Paint, select it, copy and paste as a new image.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Wednesday, January 22, 2014 - Post #33037
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I don't know how but I fixed the turned pictures, I tried many different things and finally
I created a temp folder
I dragged the turned pictures from the tree folder to the temp folder 
I saved the picture (one at a time) to paint
I saved as the picture to the tree folder
I generated the tree and all the pictures were normal
 Thanks for your help and idea of using paint.
Li


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