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Customers
GenoPro version: 2.0.1.6
Last Login: Saturday, January 23, 2016
Posts: 1,
Visits: 3
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I purchased a copy of GenPro in 2008. I used it almost daily for 4 years. I had not tried to access it for over a year and now when I try to start it I et a window that says
"GenPro registration
This version of GenPro requires registration. Get a FREE 14 day evaluation ..."
What happened?
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 23, 2024
Posts: 1,576,
Visits: 31,227
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If you purchased a copy you do not have to buy again. However as you do not appear as Customer on this forum you are probably using a different email address at log-in.
Try going to http://collaboration.genopro.com/Account.aspx where your registration key is stored, although you may need to find your original log in details
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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As appleshaw explained it, you just need your registration to get it back up. You can request it by email, if you no longer have access to that email we will merge your account. In the software there is a wizard at the beginning that help you recover your keys.
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Customers
GenoPro version: 2.5.4.1
Last Login: Friday, August 21, 2015
Posts: 2,
Visits: 17
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Could not access use of membership from old membership, but when downloading new version of genopro, had to repurchase with new key. was then informed that old key was still valid - but still have no menu access with either ? I can use the tree only as Trial sample,and still receive the "continue" information, and have now paid TWICE with same problem still existing
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Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: Tuesday, April 23, 2024
Posts: 1,576,
Visits: 31,227
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