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Error opening genogram file - help!!!

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Posted Tuesday, August 19, 2014 - Post #33816
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GenoPro version: 2.5.4.1
Last Login: Wednesday, August 20, 2014
Posts: 1, Visits: 13
Hi there

I'm trying to open an existing GenoPro file but am receiving the following message:

"Cannot import text file because its format is unknown to GenoPro.  Please supply a valid XML or Gedcom file."

I have been working in this document and opening it no problem for days.  I am devastated because it was almost finished, and is due for submission in the next few days.

Is there any chance the file can be recovered?
Posted Sunday, September 07, 2014 - Post #33876
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GenoPro version: 3.0.1.0

Last Login: 38 minutes ago
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Hello
I have exactly the same problem, have you found any solution ?
Please let me know
Thanks
APB
Posted Monday, September 08, 2014 - Post #33879
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Gamma
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GenoPro version: 3.0.1.0

Last Login: Saturday, September 30, 2017
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Are you sure it's a GenoPro file? They end up with .gno and have the GenoPro icon normally.
Posted Thursday, May 26, 2016 - Post #37089
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Gamma
GenoPro version: 3.0.0.7

Last Login: Thursday, May 26, 2016
Posts: 1, Visits: 3
I have the same problem here. Please let me know if you find solution. Please help i need the project tomorrow.
Posted Friday, May 27, 2016 - Post #37098
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GenoPro version: 3.0.0.7

Last Login: Yesterday @ 5:28 AM
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Feel free to send your .gno file to support at genopro dot com and we will investigate.  In 90% of the cases, the .gno file contains only zeroes (blank) which means the storage (typically a USB thumb drive, of flash card) got erased (typically from a magnectic device, or went to the laundry).  The remaining 10% of the cases is the .gno file is from another genealogy software from Germany.


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