GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Author error connecting to <a href="https://api.genopro.com/ws.asmx">https://api.genopro.com/ws.asmx</a>
Posted Monday, February 1, 2016 - Post #36635
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Forum Members

Last Login: Friday, February 19, 2016
Posts: 4, Visits: 7
I have continuously received this error in attempting to get an academic registration key.  We can ping https://api.genopro.com/ws.asmx from the same machine but are still receiving this error. 

Connecting to GenoPro.com and sending evaluation key to email akenney@mail.richmont.edu...
Error sending registration key to email 'akenney@mail.richmont.edu': 
The server name cannot be resolved; please verify your network connection and firewall settings
https://api.genopro.com/ws.asmx

Tags:

Edited: Monday, February 1, 2016 by GenoProSupport
Posted Monday, February 1, 2016 - Post #36636
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: 9 hours ago
Posts: 4,731, Visits: 22,503
GenoPro 2016 version 3.0.0.7 has a fix for this.  Are you using version 3.0.0.7.
Posted Monday, February 1, 2016 - Post #36637
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Forum Members

Last Login: Friday, February 19, 2016
Posts: 4, Visits: 7
I just downloaded genopro from the website.  I will go back and check. 
Posted Monday, February 1, 2016 - Post #36638
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Forum Members

Last Login: Friday, February 19, 2016
Posts: 4, Visits: 7
I am using that version of Geno- Pro. 
Posted Monday, February 1, 2016 - Post #36639
Legendary Master

Legendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary MasterLegendary Master

Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1

Last Login: 9 hours ago
Posts: 4,731, Visits: 22,503
Thank you for feedback.  The blocking may be due to a firewall or something else.

In the meantime, feel free to use the following evaluation key 3-LMDY-RBXZ-RAUE-TMP which is valid for 6 months.
Posted Wednesday, February 3, 2016 - Post #36680
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Forum Members

Last Login: Friday, February 19, 2016
Posts: 4, Visits: 7
Awesome!  Thank you so much!


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse