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2011 become nonfuncinal- key expired

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Posted Monday, May 30, 2016 - Post #37105
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Gamma
GenoPro version: 3.0.0.7

Last Login: Friday, June 17, 2016
Posts: 1, Visits: 4

Hi,

I purchased a GenoPro a few years ago and I still have theoriginal CD disc and the disc cover. However, I don’t have the original key andi don’t know how to find it.

 

When I requested the key I got one from the GenoPro but when Itried to upgrade the key to 2016 issue I received the message that the key expiredaround 1900 days ago. It seems what I cannot purchase an upgrade for $15 but Ihave to pay $49 for the upgrade.

 

My version original 2011 (2.b11h) is sort of not usable. Icannot open the tabs I created below the tree page. However, I can open thesetabs with the new trial 2016 version of the software.

 

 I would like to purchasethe upgrade for $15  or restore 2011version to the full functionality.

 

Posted Wednesday, June 1, 2016 - Post #37111
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Monday, March 25, 2024
Posts: 4,880, Visits: 22,749
Hi Mike,
I searched the database to find any account matching your family name and email and was unable to find any with a purchased registration key.  Feel free to use the Account Recovery Wizard and submit additional emails and/or info so I may locate your original account.  Your key for GenoPro 2011 is permanent and you are welcome to download and re-install GenoPro 2011 and use it forever without spending any extra.  With your GenoPro 2011 key, you also have the option to upgrade to GenoPro 2016 for $15.


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