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Home » GenoPro Help and Technical Support » Sales and Licensing Questions » Academic registration key


Academic registration key

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Posted Thursday, May 25, 2017 - Post #38058
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Gamma
GenoPro version: 3.0.1.0
Last Login: Thursday, May 25, 2017
Posts: 1, Visits: 1
Ok I am enrolled as a student in a course that requires the use of this program. I received the referred ID from my instructor. I was told that the trial would last for 120 days and it did not. I now have a paper due and need to save the genogram I have constructed but I am unable to. I am not sure why this isn't working like my instructor said, but he told me to reach out to your "tech" department. I assume this is as close as we can get to the "tech" department. Please assist. Thank you.
GenoProSupport
Posted Thursday, May 25, 2017 - Post #38059
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881, Visits: 22,753
Instead of entering the name Ron Muchnick as the referrer ID, enter the email address of Ron Muchnick and it will work.
feefee1972
Posted Sunday, July 15, 2018 - Post #38801
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Gamma

GenoPro version: 3.1.0.1
Last Login: Wednesday, July 22, 2020
Posts: 1, Visits: 5
I signed up last summer (2017) for my students to be able to get the 120 days free under my e-mail.  This worked great.  This year, it appears that my students can still use ths and get 120 days, but I no longer have full access to genopro.  I can still see their genograms, but am concerned that things missing, like a KEY, may be due to my access versus them not putting it in there.  Please advise.  


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