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Installing GenoPro in my new computer

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Author Registration Key doesn't work
Posted Monday, August 07, 2017 - Post #38265
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GenoPro version: 3.0.0.5

Last Login: Thursday, August 10, 2017
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I bought a new computer and when I reinstalled GenPro into this new computer, the Registration Key did not work.  How do I get the software to recognize my Registration Key in my new computer?

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Posted Wednesday, August 09, 2017 - Post #38267
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GenoPro version: 3.0.1.0

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Have you installed the correct version of GenoPro to match your registration key? I.e. is it GenoPro 2011 or GenoPro 2016.


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Posted Thursday, August 10, 2017 - Post #38271
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GenoPro version: 3.0.0.5

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I downloaded the 2016 version and it now works!  Thank you.
Posted Wednesday, August 16, 2017 - Post #38277
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GenoPro version: 2.5.4.1
Last Login: Wednesday, August 16, 2017
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Hello, 
I purchased GenoPro 2011 and have a registration key. My computer that contained the file is broken and the information is not retreivable. I now have a new computer and have downloaded the GenoPro 2011 with the registration key that I have, however my family tree and all the information that I had entered on it is not visible. How can I retrieve my family tree and all the work that I have entered?
Please advise.
Laura

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Edited: Thursday, August 31, 2017 by GenoProSupport
Posted Wednesday, August 16, 2017 - Post #38278
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GenoPro version: 3.0.0.7

Last Login: 43 minutes ago
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Laura
To get going again you have completed the first step, re-install the program GenoPro. The next thing is to find data.
Depends what happened to your old machine but I am guessing a hard disc failure; sometimes it is possible to get data files off but not sure if this will be possible.
If you did not save the .gno file on to a different device, such as memory stick or use the online backup there is another possibility. Did you ever use the Report Generator and put a version on the web site, or anywhere?
Writing a report will normally include a copy of the data file
First rule of using a PC: it will fail so make backups of data - next time.
GenoPro does provide Online Backup (from the File menu) although you have just reminded me that I need to do so again.


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