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Multiple error messages when viewing tree on web

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Author When opening tree after publishing to GenoPro site, there are 20 or more error messages
Posted Sunday, November 11, 2018 - Post #39065
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GenoPro version: 2.0.0.1

Last Login: Tuesday, November 13, 2018
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I use Chrome Operating System on my Chromebooks when viewing the Family Tree (FT) at GenoPro's web site.

I have a very old laptop running Win7 where I update the FT. After I enter the data I save the file, then make a back-up to GenoPro. Then I click the Generate button and GenoPro prepares the file for publishing at GenoPro site.

When everything is complete, The Win7 machine displays the image attached as Win7GenoPro.png.

However, when I open the file later, on either the Win7 machine or a Chromebook, I get this. But worse is a pop-up error message must be clicked 20-30 times before I can actually view my FT. How can this be fixed?

http://support.genopro.com/Uploads/Images/fea1d585-cabf-4a84-8cf8-d2e1.png

Win7GenoPro.PNG (6 views, 110.48 KB)
Posted Sunday, November 11, 2018 - Post #39066
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.4

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familytrees.genopro.com seemed a little sluggish when I tried it earlier today but I could not generate the error you are reporting.

I recommend however that you download and install the latest skin templates, which includes the Narrative Report, from Updated Report Skins for GenoPro 2016/2018


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"


Edited: Sunday, November 11, 2018 by genome
Posted Monday, November 12, 2018 - Post #39067
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I did as suggested. When the report was finished generating I got the same error message. HOWEVER, when I opened the file on my Chromebook, everything worked.

So thanks.
Posted Monday, November 12, 2018 - Post #39068
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GenoPro version: 3.0.1.4

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Glad to hear it is now working (on Chromebook at least). Maybe your Windows PC still had the old report in its browser cache thus still showed the error. Try clearing the cache.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Monday, November 12, 2018 - Post #39069
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Turns out my delight was premature. When I went to the website on the PC I got an error message. When I went there a second time I got two error messages before the tree opened.

When I opened on the Chromebook, I got a bunch of errors. I am attaching several screenshots. Each menu item would bring up several error messages. I am hoping the error message numbers can provide some guidance.

GenoPro1.png (2 views, 49.81 KB)
GenoPro3.png (4 views, 46.37 KB)
GenoPro4.png (4 views, 85.58 KB)
GenoPro5.png (4 views, 52.20 KB)
GenoPro6.png (2 views, 67.94 KB)
GenoPro7.png (3 views, 157.70 KB)
GenoPro2.png (5 views, 52.61 KB)
Posted Monday, November 12, 2018 - Post #39071
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Ok, I am now puzzled by this.  The Narrative Report scripts use postMessage and receiveMessage functions to pass requests between the various HTML frames that make up the web page in order to manipulate the frames (e.g. open, close etc). The main default.htm frame intercepts these requests and implements them.  

However I have no idea where a request with the text 'setImmediate' originates from! default.htm does not recognise it as a valid request and so displays the alert.  That text string does not appear in any of the scripts used in the report.

Furthermore, I cannot reproduce the error you have when viewing your report using either Chrome, IE or Edge.

I have attached a version of default.htm that logs the error to the browser's developers console instead of triggering an alert message. If you download this and place it in your Report Skin's Narrative Common/Code folder overwriting the existing file of that name and then regenerate your report you should no longer see the error messages.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"


default.htm (17 views, 8.48 KB)

Edited: Tuesday, November 13, 2018 by genome
Posted Tuesday, November 13, 2018 - Post #39073
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Under Skins2

http://support.genopro.com/Uploads/Images/a72c4d6e-c4c3-486c-bec5-a5c5.PNG 
is the folder named Narrative Common. Under that is Code. However, Report Skins does not appear.
http://support.genopro.com/Uploads/Images/a2bcabc1-03bd-4db4-94c9-9716.PNG
So, I am not sure where I should place the file you want me to download.
Posted Tuesday, November 13, 2018 - Post #39074
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It replaces default.htm in your Narrative Common/Code folder that lives below your GenoPro 'Skins' folder. The latter is specified as per GenoPro's Tools menu item, Generate Report dialogue, Options tab in the 'Skin Folder' entry.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Tuesday, November 13, 2018 - Post #39075
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Under Skins2>Narriative Common>Code is a Chrome Html Document named default. Is that where this new file is to replace the current default?http://support.genopro.com/Uploads/Images/88a6cee0-8ffa-47ca-9959-1f06.PNG
Posted Tuesday, November 13, 2018 - Post #39076
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In your message you said "If you download this and place it in your Report Skin's Narrative Common/Code..." 

When I click on the download link I get this. 
Won't that completely reinstall my GenoPro? If yes, then I don't have to actually find and download into skins2>Narrative>Code>Default, right? Or am I still not understanding what I have to do? 

By the way, does the GenoPro page I am displaying below actually look like that??
http://support.genopro.com/Uploads/Images/0c934b34-d2cb-4c95-b084-5a2b.PNG


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