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Change to emails related to licence key

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Author Change to emails related to licence key
Posted Tuesday, April 2, 2019 - Post #39726
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GenoPro version: 3.0.1.4

Last Login: Sunday, June 2, 2019
Posts: 4, Visits: 204
Hi,

I have got a licence that was purchased a few years ago with an old email address.

I also use this email address to post my family tree online.

I am about to change/lose that email address. My questions are:

1. How does this effect my license (if at all)?
2. Can I change the email address used to post online reports? If so, how please?



Thanks
Posted Tuesday, April 2, 2019 - Post #39730
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: 6 hours ago
Posts: 1,512, Visits: 29,083
You can leave the email address as is because it is used by GenoPro as a means of identifying you. However if you go to http://collaboration.genopro.com/Account.aspx
You can change your email address
Posted Wednesday, January 22, 2020 - Post #40261
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GenoPro version: 3.0.1.4

Last Login: Wednesday, April 22, 2020
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When I try to access our family tree online, I receive Error 404? Has something changed?
Thx
Posted Thursday, January 23, 2020 - Post #40262
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FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.0

Last Login: Yesterday @ 5:41 AM
Posts: 4,511, Visits: 22,088
Yesterday was a rough day for our server.  Our server hard crashed 7 times in the morning where a simple network ping would not respond.  We had to perform our reboot by cutting the power.  In the past decade I cannot recall once having to do a reboot by cutting the power, and yesterday morning it happened 7 times.  To minimize the time between crashes and also diagnose the problem, we started to disable some services, shut down some databases and mempools and turn off websites, including http://familytrees.genopro.com/ (this website has over 10 million files).  This helped to reduced the load on the server and we were able to run the machine without any crash since then.  Meanwhile we have ordered a new machine with faster CPU, more memory and faster NVMe SSD drives.

Edited: Thursday, January 23, 2020 by GenoProSupport


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