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Online Activities Not Working

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Posted Wednesday, November 11, 2020 - Post #40923
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GenoPro version: 2.5.4.1

Last Login: Monday, November 16, 2020
Posts: 4, Visits: 51
Hi,
   I've just upgraded and purchased GenoPro 2020 and am getting the following error when trying to either backup online or publish a report:
The certificate authority is invalid or incorrect  
https://api.genopro.com/ws.asmx

Can someone please advise?

Thanks
Posted Wednesday, November 11, 2020 - Post #40926
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
I just checked on two computers (Windows 7 and Windows 10) and it is fine.

What operating system are you using?
Posted Monday, November 16, 2020 - Post #40934
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GenoPro version: 2.5.4.1

Last Login: Monday, November 16, 2020
Posts: 4, Visits: 51
Windows 10.
But the app works fine, just the "online" features.
Posted Monday, November 16, 2020 - Post #40937
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
This is a screenshot on my Windows 10:
http://support.genopro.com/Uploads/Images/cf5fef2e-3151-4eca-9582-5082.png


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