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Online Activities Not Working

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246311	Posted Wednesday, November 11, 2020 - Post #40923
Forum Newbie Customers GenoPro version: 3.1.0.1 Last Login: Thursday, December 2, 2021 Posts: 4, Visits: 51	Hi, I've just upgraded and purchased GenoPro 2020 and am getting the following error when trying to either backup online or publish a report: The certificate authority is invalid or incorrect https://api.genopro.com/ws.asmx Can someone please advise? Thanks
GenoProSupport	Posted Wednesday, November 11, 2020 - Post #40926
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Tuesday, February 3, 2026 Posts: 4,886, Visits: 22,803	I just checked on two computers (Windows 7 and Windows 10) and it is fine. What operating system are you using?
246311	Posted Monday, November 16, 2020 - Post #40934
Forum Newbie Customers GenoPro version: 3.1.0.1 Last Login: Thursday, December 2, 2021 Posts: 4, Visits: 51	Windows 10. But the app works fine, just the "online" features.
GenoProSupport	Posted Monday, November 16, 2020 - Post #40937
Legendary Master Administrators Moderators Customers Gamma FamilyTrees.GenoPro.com Translator GenoPro version: 3.1.0.1 Last Login: Tuesday, February 3, 2026 Posts: 4,886, Visits: 22,803	This is a screenshot on my Windows 10:

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