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Upgrading to 2020 on Windows Server 2012

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Author Install file will not run on WinServer 2012 R2 standard
Posted Friday, September 3, 2021 - Post #41697
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GenoPro version: 3.1.0.1

Last Login: Friday, July 8, 2022
Posts: 3, Visits: 12
Hi,
I have been running Genopro 2011 v. 2.5.4.1 and earlier fully licensed on Windows Server 2012 for many years (and on W2008 Server before that).
I want to upgrade to GP2020, but the new installer will not work on this platform.
Can anyone help please?
Many thanks.
Posted Monday, September 6, 2021 - Post #41708
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GenoPro version: 3.1.0.1

Last Login: Friday, July 8, 2022
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All sorted.
Just tried downloading the free trial which installed fine, then prompted me to say the old key was invalid and took me through the purchase of the upgrade, which worked fine.
Would have been nice if the upgrade installer had worked or at least said what to do, but solved now :-).
Posted Friday, October 7, 2022 - Post #42481
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GenoPro version: 2.5.4.1

Last Login: Friday, October 7, 2022
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Hello,  I am trying to download GP2020 in my computer. It suggests to get it from app store. But store does not seem to have the software. 
Posted Friday, October 7, 2022 - Post #42482
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Gamma
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GenoPro version: 2.5.4.1

Last Login: Friday, October 7, 2022
Posts: 2, Visits: 11
Does any one know a phone number of the GenoPro customer service technician?
Posted Saturday, October 8, 2022 - Post #42494
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GenoPro version: 3.1.0.1

Last Login: 15 hours ago
Posts: 436, Visits: 6,813
1854712 (07-Oct-2022)
Hello,  I am trying to download GP2020 in my computer. It suggests to get it from app store. But store does not seem to have the software. 
According to my records, GenoPro2020 was version 3.1.0.0. It is available here.
Posted Thursday, October 13, 2022 - Post #42515
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GenoPro version: 3.1.0.1

Last Login: Friday, November 18, 2022
Posts: 4,769, Visits: 22,548
Does any one know a phone number of the GenoPro customer service technician?
1-877-GENOPRO / 1-877-436-6776


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