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Home » GenoPro Help and Technical Support » FamilyTrees.GenoPro.com » Changed email address since registering on GenoPro - How do I update?


Changed email address since registering on GenoPro - How do I update?

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colven73
Posted Thursday, September 2, 2010 - Post #26423
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GenoPro version: 2.5.4.1
Last Login: Wednesday, April 24, 2013
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I registered with GenoPro in 2006 under an old email address long defunct. Seek as I may the Forum appears not to have dealt with this matter. I have re-registered with my current address but am concerned that the Registration key I have for the program could be compromised. Is there some way of deleting the old registration? Any suggestions gratefully received.

Thanks, colven73.
jcmorin
Posted Thursday, September 2, 2010 - Post #26424
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GenoPro version: 3.1.0.0
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Please go to http://collaboration.genopro.com/Account.aspx and add your new email address to your account.  Your GenoPro account may have as many email as you wish.  We recommend to keep all your emails, including the ones you are no longer using.  This way, our system can better link your new email address to the original registration key you purchased with your old email.

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Edited: Thursday, September 2, 2010 by GenoProSupport
Sanja
Posted Saturday, April 30, 2011 - Post #28288
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Hello,
I'm afraid that I have purchased GenoPro with non-existing e-mail (and wandering why I don't receive notifications all these years). Today I have just realised that, and erased it from my account. And now I accidentaly stumbled upon this thread with advice not to do it. What now?
appleshaw
Posted Saturday, April 30, 2011 - Post #28290
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Sanja

Your email address is used for two things. Email obviously (if it works!) but also as a user name to log on to this forum. So go back to the control panel and add your old, wrong, address as well as the correcet one. That might be enough but if not  I am sure you will be advised about extra things to do


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