GenoPro Home
GenoPro Home  |  Get Started With My Genealogy Tree  |  Buy  |  Login  |  Privacy  |  Search  |  Site Map
 

GenoPro Support Forum




Changed email address since registering on GenoPro - How do I update?

Click to view RSS...
Author
Posted Thursday, September 2, 2010 - Post #26423
Forum Newbie

Forum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum NewbieForum Newbie

Customers
FamilyTrees.GenoPro.com
GenoPro version: 2.5.4.1

Last Login: Wednesday, April 24, 2013
Posts: 3, Visits: 20
I registered with GenoPro in 2006 under an old email address long defunct. Seek as I may the Forum appears not to have dealt with this matter. I have re-registered with my current address but am concerned that the Registration key I have for the program could be compromised. Is there some way of deleting the old registration? Any suggestions gratefully received.

Thanks, colven73.
Posted Thursday, September 2, 2010 - Post #26424
Forum Master

Forum MasterForum MasterForum MasterForum MasterForum MasterForum MasterForum MasterForum MasterForum Master

Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0

Last Login: Wednesday, October 7, 2020
Posts: 952, Visits: 10,075
Please go to http://collaboration.genopro.com/Account.aspx and add your new email address to your account.  Your GenoPro account may have as many email as you wish.  We recommend to keep all your emails, including the ones you are no longer using.  This way, our system can better link your new email address to the original registration key you purchased with your old email.

Tags:

Edited: Thursday, September 2, 2010 by GenoProSupport
Posted Saturday, April 30, 2011 - Post #28288
Junior Member

Junior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior MemberJunior Member

Customers
FamilyTrees.GenoPro.com
GenoPro version: 2.5.4.1

Last Login: Wednesday, July 31, 2019
Posts: 14, Visits: 103
Hello,
I'm afraid that I have purchased GenoPro with non-existing e-mail (and wandering why I don't receive notifications all these years). Today I have just realised that, and erased it from my account. And now I accidentaly stumbled upon this thread with advice not to do it. What now?
Posted Saturday, April 30, 2011 - Post #28290
Grand Master

Grand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand MasterGrand Master

Customers
Important Contributors
FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.0

Last Login: 6 hours ago
Posts: 1,545, Visits: 30,212
Sanja

Your email address is used for two things. Email obviously (if it works!) but also as a user name to log on to this forum. So go back to the control panel and add your old, wrong, address as well as the correcet one. That might be enough but if not  I am sure you will be advised about extra things to do


Similar Topics

Click to view RSS...
Expand / Collapse

Reading This Topic

Expand / Collapse