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Customers
Last Login: Wednesday, March 23, 2011
Posts: 12,
Visits: 60
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Hello there,
last week I downloaded Genopro 2011. Thank you very much for the upgrade!
I noticed that it hangs from time to time (I'm running Windows 7), not related to
a specific command, but when it's idle. Even after a long wait it does not come back
but has to be killed and re-started.
Thank you,
Rainer
Tags:
Edited: Tuesday, February 1, 2011 by
GenoProSupport
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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Is this phenomenon new to version 2.5.3.4, or you had occasional hangs on previous versions of GenoPro? Does GenoPro also hangs on an empty document, or a document with pictures?
One method to find out is to install GenoPro 2007 ( http://www.genopro.com/download/InstallGenoPro2007.exe in a different folder ) and let GenoPro 2007 run idle in the background and see if GenoPro 2007 hangs . & nbsp ; I am curious to see why GenoPro hangs on your machine . I personally use Windows 7 Professional 64 - bit and never had a single hang . & nbsp ; We also have thous and of users with Windows 7 and, so far , nobody reported this problem. Cheers!
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Customers
Last Login: Wednesday, March 23, 2011
Posts: 12,
Visits: 60
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This phenomenon is new, the version before (still 2007, I think) did not hang. It hangs in a document with
pictures.
I will try letting it sit idle in another document without pictures and report what happens.
Best,
Rainer
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Customers
Last Login: Wednesday, March 23, 2011
Posts: 12,
Visits: 60
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I let Genopro sit idle for some hours, this time it did not hang, but doesn't display images any longer when showing
a person's properties. It just shows a grey rectangle. Exiting the program, re-opening it and displaying the
same person's properties again shows the image. Strange ...
Best, Rainer
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Customers
GenoPro version: 2.5.3.4
Last Login: Monday, February 12, 2024
Posts: 26,
Visits: 193
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I've been running into a similar problem since upgrading to 2011. I had been using 2007 for years with no problems, but now after upgrading to 2011, it will occasionally hang. I haven't nailed down a specific action that causes it, but I have noticed a peculiar symptom that predicates the problem: All of the birth/death years above the genogram symbols suddenly shift downward slightly and are partially obscured by the genogram. Some even drop below the genogram. I have attached images to show you.
Normal:
Error:
After this happens, I usually hang when trying to save and I have to kill the process. This means I lose all unsaved works, which means I have to Ctrl+S after every single update, which is annoying. I also noticed gray boxes for some of the pictures I had added to sources. This didn't happen for the first few days as I used 2011, but just started happening today, and has happened a bunch of times.
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Administrators
Moderators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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Hummm... I changed something in the display so GenoPro can display the text in a consistent manner regardless of the zoom.
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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The good news is I was able to reproduce this bug on my machine and I fixed it. I am doing more testing, including printing tests on different platforms and screen resolutions & color depth.
The bug was related with a change in color depth causing the global display context to become invalid . & nbsp ; Since this global display context was used to measure the dimensions ( width and height ) of text before drawing to the screen , some of the text was displayed at the wrong location. & nbsp ; Other text was displayed properly because of data caching . Of course , using an invalid display context would be enough to hang GenoPro . I want to include a few more fixes and plan to release an update soon . & nbsp ; The fix for this bug will be available for download with version 2 . 5 . 3 . 6 .
Edited: Thursday, January 27, 2011 by
GenoProSupport
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Customers
GenoPro version: 2.5.3.4
Last Login: Monday, February 12, 2024
Posts: 26,
Visits: 193
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Sounds awesome! I look forward to the update, b/c it's driving me nuts! Thanks!
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Monday, June 2, 2025
Posts: 4,886,
Visits: 22,796
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The update is finally available. If you do a Check for Updates, you will get the fix. This bug was probably occurring after a screensaver would run or playing a game. Let me know if you find anything suspicious regarding the display and/or some pictures do not display.
Edited: Tuesday, February 1, 2011 by
GenoProSupport
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Customers
GenoPro version: 2.5.3.4
Last Login: Monday, February 12, 2024
Posts: 26,
Visits: 193
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Haven't had the problem since I updated. Hooray!
However, this evening, I swear it was within 10 seconds of thinking "I should post back to the thread saying the problem hasn't happened," I ran into another display issue that prevented me from saving. I'll post a new thread for it.
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