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can't access my family tree files

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Author Data lost during HD crash..
Jarbatti
Posted Wednesday, February 19, 2014 - Post #33201
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I had created my family tree files in 2012. Recently when my HDisk crashed I lost these files.How can I retrieve them..my account is active..please help/suggest..

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appleshaw
Posted Wednesday, February 19, 2014 - Post #33202
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If you used the online backup then these files can be seen if you go to the File menu and open 'Online Inbox and Online Backups'. Shortcut Ctrl+Shift+O
If you created a report then this will normally contain the .gno file as FamilyTree.gno, which can be downloaded.
If you did not make any copies in this way then I suspect the option is a hard disc recovery specialist


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