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By rnivini - Monday, October 8, 2007
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Hello all, I have a small problem with SVG. When I generate the report locally everything work fine. When I publish on my website http://www.nivini.it if I try to click on SVG in the individual page to see the tree I find one error 
After this, the SVG appears but all the command buttons doesn't work. Any help will be appreciate Thanks in advance Roberto
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By genome - Monday, October 8, 2007
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I believe your website appears to have a problem with the file 'script.es' that is one of the standard files of the Narrative Report. Either it is missing or is inaccessible for some reason (e.g. the web server is not allowing it to be downloaded)
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By jcmorin - Monday, October 8, 2007
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Check out configuration of the web server: http://www.genopro.com/help/report-generator/web-publishing/hosting/ We have created familytrees.genopro.com for this particular reason... it's easy, fast and 100% free.
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By rnivini - Monday, October 8, 2007
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Thanks for your fast reply, I publish on your site and everything was fine. (I just forget to change back di google maps key). But my "real" site is elsewhere and I would like to make it works there. How I have to manage the Skin to skip the SVG feature from publishing until I don't find a solution? Roberto PS I can delete my test site on http://www.familytrees.genopro.com ?
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By Poolzone - Monday, October 8, 2007
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Access the 'Control Panel' from the above menu. You will be able to manage your reports on Genopro from there.
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By rnivini - Monday, October 8, 2007
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Thanks poolzone. Going on with questions, does exist a way to format the "Report Generator" - "Document" - "Description" text? Everything came out in plain text, I didn't find a way to format part of that text in a different way or to add a link there. Roberto
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By Poolzone - Tuesday, October 9, 2007
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Yes Roberto, I refer you to the following entry in the Forum where the procedure was implemented. You can mix HTML markup and text in the Document section. http://support.genopro.com/Topic16904-90-1.aspx?Highlight=report+document+html
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By rnivini - Wednesday, October 10, 2007
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Thanks again poolzone. Great software!
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By genome - Wednesday, October 10, 2007
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rnivini (10/9/2007) How I have to manage the Skin to skip the SVG feature from publishing until I don't find a solution? The next release of the Narrative Report will have an option to suppress SVG pages. But if 'script.es' is your only configuration problem then I suggest you try the following: In a custom Narrative skin, rename 'script.es' to say 'scriptsvg.js' Then replace line 67 of genomap.svg from <script xlink:href='../script.es' type='text/ecmascript'/>
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to <script xlink:href='../scriptsvg.js' type='text/ecmascript'/>
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The extension of this file doesn't really matter.
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By rnivini - Thursday, October 11, 2007
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Hi Ron,
I tried but I got the same error.
In Firefox is that way
..
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By fbukolyi - Thursday, October 11, 2007
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As Ron wrote under http://support.genopro.com/Topic10195-60-3.aspx "The error message appears to indicate that that hosting site is not serving .svgz files correctly i.e. they are not marked as being gzipped and so Firefox does not try to uncompress them and is confused by the content. (see also sonnabend's earlier post re Apache config.)."
This was also the case with my provider, so I asked them to change their server settings.
You can check the setting of your provider with http://web-sniffer.net/ (for more details on svg-s look http://wiki.svg.org/MIME_Type.
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By rnivini - Saturday, October 13, 2007
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I checked with my hosting provider. The svg file are supported. Here a sample page uploaded by them on my site to show that it works: http://www.nivini.it/genomaps/canvas.shtml They said that error is a jscrit error and/or instruction inside files. Any idea about? 
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By fbukolyi - Saturday, October 13, 2007
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Check svgz with your provider, not svg  Firefox uses the compressed svg (with extension svgz), while ie uses svg with the report.
My provider had the same answer at the first glance ) so I needed to ask them again for svgz...
Update: your link did not provide any error msg for me with firefox.
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By rnivini - Saturday, October 13, 2007
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I am a little bit confused when you say that there no error now. In summary: 1) On the site www.nivini.it trying to see pages sgv or svgz generated with Genopro I get the error with both IE 7.0 an d Firefox. 2) On the same site my provider put a page http://www.nivini.it/genomaps/canvas.shtml with svg file and it works fine with both IE 7.0 and Firefox.
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By Poolzone - Saturday, October 13, 2007
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Question Roberto, Are you using Windows Vista? I was wondering if you are holding older svg files in your ftp directory and not overwriting them. I would try changing the report name and uploading again to see if it then works. I can assure you that the problem is not with Genopro, as I have it hosted on two different sites , both of which properly display SVG fom the Genopro code.
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By rnivini - Saturday, October 13, 2007
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Yes poolzone, I am using Vista. About publishing, I deleted more than once the entire site and uploaded again. But today I will try once more. UPDATE: Once again I deleted all and republished all. Now it works. Maybe the provider did something because I didn't. Doesn't matter. Thanks to all for the support, this is really how I think must be customer care :-)
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