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By a! - Saturday, April 2, 2016
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Hi,
I installed GenoPro under Kubuntu 15.10 using your guide for Windows. I installed Wine from the Ubuntu repository, it's version 1.6.2, and the extra packages provided by you. It is a 64bit system, in case this is somehow important.
Everything seems to work fine, but when I try to get the free key, the program freezes and crashs. Using it without key (max. 25 person version) works.
I am not sure, but I think it might not be able to get a network connection to ask for the key?
Any ideas how to solve this?
Thanks!
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By GenoProSupport - Monday, April 4, 2016
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Can you try downloading GenoPro 2011 at http://www.genopro.com/2011/ and let me know if you get the crash? Maybe something was changed between GenoPro 2011 and GenoPro 2016. If we are able to fix the problem, I will give you a permanent registration key of GenoPro 2016. In the meantime, feel free to use the following evaluation key 3-DTBG-E8DV-Y4J5-TMP which is valid for 6 months.
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By a! - Monday, April 4, 2016
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Thanks for your answer!
I installed quickly the 2011 version (uninstalled the other before), but still the same problem. Not directly crashing, but after a while the message:
Connecting to GenoPro.com and sending evaluation key to email ...@hotmail.com... Error sending registration key to email ' ...@hotmail.com': Error 12030 - <Unknown Error> http://api.genopro.com/ws.asmx
So I guess a problem with my system/wine, and as I thought, seems to be the network connection under wine?
I noticed in the wine uninstall tool beside GenoPro a "Wine Gecko (32bit), version 2.21". Not sure if this was directly installed by wine, or is this part of the package to install mentioned in your install tutorial? Could the problem be related to me using a 64bit system? Should I get the 64bit version from here: https://wiki.winehq.org/Gecko ?
And thanks for the 6 months evaluation key!
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By a! - Monday, April 4, 2016
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Small update: "/usr/share/wine/gecko" has already both the x86 and x86_64 .msi files for Gecko as described in the link, so maybe not the reason. Do you think updating them from 2.21 to 2.44 would be worth to try?
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By GenoProSupport - Monday, April 4, 2016
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I made you a special build http://www.genopro.com/download/InstallGenoProGuenther.exe
This build handles the error 12030 the same way it handles error 12031 ( which worked). For the record, here are the error descriptions from https://support.microsoft.com/en-us/kb/19362512030 ERROR_INTERNET_CONNECTION_ABORTED The connection with the server has been terminated. 12031 ERROR_INTERNET_CONNECTION_RESET The connection with the server has been reset. |
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By a! - Tuesday, April 5, 2016
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Next error message, now I get the following, with your special build:
Connecting to GenoPro.com and sending evaluation key to email xx@hotmail.com... Error sending registration key to email ' xx@hotmail.com': The encryption certificate is considered invalid by your computer. Please try again one more time. http://api.genopro.com/ws.asmx |
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By GenoProSupport - Tuesday, April 5, 2016
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Thank you for the feedback. Can you try twice to request the registration key without closing GenoPro? The first time GenoPro detects the error 12030 it changes a few settings so the next time you try, it should succeed.
We purchased a certificate for https://api.genopro.com/ws.asmx so I am a bit puzzled why your computer is rejecting the certificate from api.genopro.com. Do you get a browser error when trying the link above? According to SSL Labs, the domain api.genopro.com has an overall rating of A |
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By a! - Tuesday, April 5, 2016
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When I copy/paste the text of the link (the actual link differs from this), it works. (https://api.genopro.com/ws.asmx)
Both in Firefox, under Kubuntu. In wine it might differ?
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By GenoProSupport - Tuesday, April 5, 2016
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I re-edited my message above... can you please retry requesting a key by clicking twice on the button? The first time, it will fail, but the second time it might work.
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By a! - Tuesday, April 5, 2016
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Same, twice, each time waiting approx. 2 mins before the error message appears:
Connecting to GenoPro.com and sending evaluation key to email xx@hotmail.com... Error sending registration key to email ' xx@hotmail.com': The encryption certificate is considered invalid by your computer. Please try again one more time. http://api.genopro.com/ws.asmxConnecting to GenoPro.com and sending evaluation key to email xx@hotmail.com... Error sending registration key to email ' xx@hotmail.com': The encryption certificate is considered invalid by your computer. Please try again one more time. http://api.genopro.com/ws.asmx |
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By GenoProSupport - Tuesday, April 5, 2016
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According to Google Chrome: “Your connection to website is encrypted with obsolete cryptography” however the padlock is green. This certificate is quite recent, so I really wonder what is so obsolete, probably because it uses TLS 1.2 instead of TLS 1.3
Do you have special TLS setttings? For instance, does your machine only accepts TLS 1.3?
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By a! - Tuesday, April 5, 2016
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I don't think so, in Firefox it is fine. I think it is a wine problem, after finding this, I tried it in the terminal. Somehow google didn't work, so I tried it with spiegel.de (a large German news website).
wine iexplore http://www.spiegel.de
opens properly "Wine Internet Explorer" and shows the webpage. But
wine iexplore https://www.spiegel.de
just opens the Explorer, but the site is not loading. Both versions run in Firefox without Wine. Maybe some missing dlls or something?
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By a! - Tuesday, April 5, 2016
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Ah, tried it with another site, and the output for https was not that lengthy, but still failed. Maybe this is useful?
wine iexplore https://www.standard.atfixme:ole:RemUnknown_QueryInterface No interface for iid {00000019-0000-0000-c000-000000000046} fixme:ole:CoResumeClassObjects stub fixme:storage:create_storagefile Storage share mode not implemented. fixme:urlmon:URLMoniker_BindToObject use running object table err:secur32:SECUR32_initSchannelSP TLS library not found, SSL connections will fail err:winediag:SECUR32_initNTLMSP ntlm_auth was not found or is outdated. Make sure that ntlm_auth >= 3.0.25 is in your path. Usually, you can find it in the winbind package of your distribution. |
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By GenoProSupport - Tuesday, April 5, 2016
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Thanks for the feedback. As far as GenoPro goes, we are using the API HttpOpenRequest as documented in
https://msdn.microsoft.com/en-us/library/windows/desktop/aa384233(v=vs.85).aspx| HttpOpenRequest(hSessionServer, "POST", NULL, pszFileName, NULL, NULL, NULL, INTERNET_FLAG_SECURE, 0) |
The flag INTERNET_FLAG_SECURE takes care of using the https encryption supported by the OS. We don't do anything special or fancy about the encryption, and it works in most cases (with the exception of your machine).
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By a! - Wednesday, April 6, 2016
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I have a look in Wine or Linux forums, I'll let you know if I find a solution. Thanks for your time!
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By a! - Wednesday, April 6, 2016
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I got it running, yeah!
The problem was indeed Wine. The (K)ubuntu program manager had only a very outdated version (2 years old), didn't expect this. So, after reinstalling from the scratch from WineHQ's repositories (https://wiki.winehq.org/Ubuntu), everything works with Wine 1.9.7.
Thanks for the help!
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By GenoProSupport - Thursday, April 7, 2016
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Thank you for the feedback. I hope this information will help other Wine/Linux users to get their registration key.
As promised, I sent you a permanent key for GenoPro 2016.
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