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Customers
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 14, 2024
Posts: 12,
Visits: 71
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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You are not alone reporting this issue. Do you have Skype so you may share your screen so I can see what is going on? I will make you a special build for you until it is working on your machine. Once it is working, I will give you a full refund of your purchase of GenoPro 2016 and give you the extra package of SPONSOR GenoProX Expert as a token of appreciation for your time.
Edited: Wednesday, January 13, 2016 by
GenoProSupport
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Customers
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 14, 2024
Posts: 12,
Visits: 71
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This is certainly a problem of configuring Windows 10. I installed GenoPro 2016 on another PC running Windows XP and using the same network and the same router, I could back up online with no problems. I found out I had problems with Skype too. It operates only in browser mode (web Skype). I do not think that it allows you to share the screen. If it is possible, please explain me how to do.
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Administrators
Moderators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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I noticed there was an inconsistency calling the API HttpOpenRequest() with extra flags which should not be there, which is what is probably causing problems with the newer version of Windows.
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Customers
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 14, 2024
Posts: 12,
Visits: 71
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Sorry, but after installation, always the same message.
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Administrators
Moderators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Thank you for the screenshot. You do not need to re-install the standard version of GenoPro 2016, as the special build for you only had one line of code which was modified, and it was regarding to connect to api.genopro.com
I made you another build, this time skipping the https (secure http) to pinpoint if the problem is with the secure connection, or just with the connection to api.genopro.com: |
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Customers
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 14, 2024
Posts: 12,
Visits: 71
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Thank you Maurizio for your help. I am glad it worked. The file InstallGenoProMaurizio2.exe was an unsecure connection without encryption.
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Customers
GenoPro version: 3.1.0.1
Last Login: Wednesday, February 14, 2024
Posts: 12,
Visits: 71
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No, I'm sorry but version 3 is working like version 0 and 1, with the same error.
I do not send the screenshot because the error is equal to the initial one.
Maybe I should change the configuration of Windows? By changing something about the security?
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: Thursday, April 11, 2024
Posts: 4,881,
Visits: 22,753
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Thank you for your help.
Can you please try http://www.genopro.com/download/InstallGenoProMaurizio4.exeThis version should give you an error the first time you attempt to connect, and ask you to try again. The second time should work. If this is the case, please let me know so I can provide a more reliable fix. Thanks again.
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