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Why the connection to the server was reset?

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Author Unable to connect to <a href="https://api.genopro.com/ws.asmx">https://api.genopro.com/ws.asmx</a>
Posted Tuesday, January 12, 2016 - Post #36478
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GenoPro version: 3.0.1.5

Last Login: Wednesday, February 10, 2021
Posts: 9, Visits: 61
Please, why at every attempt to communicate (online backup, download backup but also request for updating the language packs etc.) I always get the answer:

La connessione al server è stata reimpostata  (in italian means "The connection to the server was reset")
https://api.genopro.com/ws.asmx

I recently upgraded from Windows 7 to Windows 10.
I recently upgraded from GenoPro 2011 to GenoPro 2016.

Can someone help me?

Edited: Wednesday, January 13, 2016 by GenoProSupport
Posted Wednesday, January 13, 2016 - Post #36499
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
You are not alone reporting this issue.  Do you have Skype so you may share your screen so I can see what is going on?  I will make you a special build for you until it is working on your machine.  Once it is working, I will give you a full refund of your purchase of GenoPro 2016 and give you the extra package of SPONSOR GenoProX Expert as a token of appreciation for your time.

Edited: Wednesday, January 13, 2016 by GenoProSupport
Posted Thursday, January 14, 2016 - Post #36501
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GenoPro version: 3.0.1.5

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This is certainly a problem of configuring Windows 10. I installed GenoPro 2016 on another PC running Windows XP and using the same network and the same router, I could back up online with no problems. I found out I had problems with Skype too. It operates only in browser mode (web Skype). I do not think that it allows you to share the screen. If it is possible, please explain me how to do.

Posted Thursday, January 14, 2016 - Post #36502
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
I noticed there was an inconsistency calling the API HttpOpenRequest() with extra flags which should not be there, which is what is probably causing problems with the newer version of Windows.

Can you please download and install http://www.genopro.com/download/InstallGenoProMaurizio.exe and let me know if your machine can connect to api.genopro.com?

Edited: Thursday, January 14, 2016 by GenoProSupport
Posted Thursday, January 14, 2016 - Post #36505
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GenoPro version: 3.0.1.5

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Sorry, but after installation, always the same message.
Need I to reinstall the standard version?

Screenshot 2016-01-14 23.13.58.png (32 views, 190.81 KB)
Posted Friday, January 15, 2016 - Post #36507
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
Thank you for the screenshot.  You do not need to re-install the standard version of GenoPro 2016, as the special build for you only had one line of code which was modified, and it was regarding to connect to api.genopro.com

I made you another build, this time skipping the https (secure http) to pinpoint if the problem is with the secure connection, or just with the connection to api.genopro.com:

http://www.genopro.com/download/InstallGenoProMaurizio2.exe

Do you use a firewall or an antivirus?

Edited: Friday, January 15, 2016 by GenoProSupport
Posted Friday, January 15, 2016 - Post #36509
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GenoPro version: 3.0.1.5

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Great!! The new version works !! Thanks so much. I hope this helps you improve your wonderful program.

Screenshot 2016-01-15 14.54.28.png (27 views, 16.75 KB)
Posted Friday, January 15, 2016 - Post #36510
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
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Thank you Maurizio for your help. I am glad it worked.  The file InstallGenoProMaurizio2.exe was an unsecure connection without encryption.

I re-enabled encryption differently with http://www.genopro.com/download/InstallGenoProMaurizio3.exe
Can you please tell me if it still work on your machine so I can make the change available to the master download?

Thanks!
Posted Friday, January 15, 2016 - Post #36511
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GenoPro version: 3.0.1.5

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No, I'm sorry but version 3 is working like version 0 and 1, with the same error.
I do not
send the screenshot because the error is equal to the initial one.
Maybe I should
change the configuration of Windows? By changing something about the security?
Posted Friday, January 15, 2016 - Post #36512
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GenoPro version: 3.1.0.1

Last Login: Yesterday @ 6:29 AM
Posts: 4,650, Visits: 22,345
Thank you for your help.

Can you please try http://www.genopro.com/download/InstallGenoProMaurizio4.exe

This version should give you an error the first time you attempt to connect, and ask you to try again.  The second time should work.  If this is the case, please let me know so I can provide a more reliable fix.  Thanks again.


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