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Last Login: Thursday, April 7, 2016
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Hi,
I installed GenoPro under Kubuntu 15.10 using your guide for Windows. I installed Wine from the Ubuntu repository, it's version 1.6.2, and the extra packages provided by you. It is a 64bit system, in case this is somehow important.
Everything seems to work fine, but when I try to get the free key, the program freezes and crashs. Using it without key (max. 25 person version) works.
I am not sure, but I think it might not be able to get a network connection to ask for the key?
Any ideas how to solve this?
Thanks!
Tags:
Edited: Saturday, April 2, 2016 by
a!
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Administrators
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 4:29 PM
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Can you try downloading GenoPro 2011 at http://www.genopro.com/2011/ and let me know if you get the crash? Maybe something was changed between GenoPro 2011 and GenoPro 2016. If we are able to fix the problem, I will give you a permanent registration key of GenoPro 2016. In the meantime, feel free to use the following evaluation key 3-DTBG-E8DV-Y4J5-TMP which is valid for 6 months.
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Customers
Last Login: Thursday, April 7, 2016
Posts: 10,
Visits: 17
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Thanks for your answer!
I installed quickly the 2011 version (uninstalled the other before), but still the same problem. Not directly crashing, but after a while the message:
So I guess a problem with my system/wine, and as I thought, seems to be the network connection under wine?
I noticed in the wine uninstall tool beside GenoPro a "Wine Gecko (32bit), version 2.21". Not sure if this was directly installed by wine, or is this part of the package to install mentioned in your install tutorial? Could the problem be related to me using a 64bit system? Should I get the 64bit version from here: https://wiki.winehq.org/Gecko ?
And thanks for the 6 months evaluation key!
Edited: Tuesday, April 5, 2016 by
GenoProSupport
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Customers
Last Login: Thursday, April 7, 2016
Posts: 10,
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Small update: "/usr/share/wine/gecko" has already both the x86 and x86_64 .msi files for Gecko as described in the link, so maybe not the reason. Do you think updating them from 2.21 to 2.44 would be worth to try?
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Administrators
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Gamma
FamilyTrees.GenoPro.com
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GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 4:29 PM
Posts: 4,886,
Visits: 22,776
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Customers
Last Login: Thursday, April 7, 2016
Posts: 10,
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Next error message, now I get the following, with your special build:
Connecting to GenoPro.com and sending evaluation key to email xx@hotmail.com... Error sending registration key to email ' xx@hotmail.com': The encryption certificate is considered invalid by your computer. Please try again one more time. http://api.genopro.com/ws.asmx
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Administrators
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Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 4:29 PM
Posts: 4,886,
Visits: 22,776
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Thank you for the feedback. Can you try twice to request the registration key without closing GenoPro? The first time GenoPro detects the error 12030 it changes a few settings so the next time you try, it should succeed.
We purchased a certificate for https://api.genopro.com/ws.asmx so I am a bit puzzled why your computer is rejecting the certificate from api.genopro.com. Do you get a browser error when trying the link above? According to SSL Labs, the domain api.genopro.com has an overall rating of A
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Customers
Last Login: Thursday, April 7, 2016
Posts: 10,
Visits: 17
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Administrators
Moderators
Customers
Gamma
FamilyTrees.GenoPro.com
Translator
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 4:29 PM
Posts: 4,886,
Visits: 22,776
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I re-edited my message above... can you please retry requesting a key by clicking twice on the button? The first time, it will fail, but the second time it might work.
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Customers
Last Login: Thursday, April 7, 2016
Posts: 10,
Visits: 17
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Same, twice, each time waiting approx. 2 mins before the error message appears:
Connecting to GenoPro.com and sending evaluation key to email xx@hotmail.com... Error sending registration key to email ' xx@hotmail.com': The encryption certificate is considered invalid by your computer. Please try again one more time. http://api.genopro.com/ws.asmxConnecting to GenoPro.com and sending evaluation key to email xx@hotmail.com... Error sending registration key to email ' xx@hotmail.com': The encryption certificate is considered invalid by your computer. Please try again one more time. http://api.genopro.com/ws.asmx
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