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No help response after right-clicking the Genomap image

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Posted Thursday, February 16, 2006 - Post #10327
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GenoPro version: 3.0.1.5

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I tried SVG 6.0 , but found the scrolling very slow, so I un-installed it and installed version 3.03 and it works fine with fast scrolling as before.

Edited: Thursday, February 16, 2006 by iaintait
Posted Thursday, February 16, 2006 - Post #10325
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I have now downgraded my SVG Viewer to v3.03 (from v6.0) and rebooted my machine - but still no joy. The viewer still hangs on the http://familytrees.genopro.com site when using IE.

However, using Mozilla Firefox v1.5 the SVG appears within a few seconds. Crazy

Posted Wednesday, February 15, 2006 - Post #10316
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GenoProSupport (2/15/2006)
Can you give the full URL?  Are you talking about IainTait's family tree (http://familytrees.genopro.com/iaintait/).  On my machine, my browser can display the SVG file without any problem.

I was actually trying http://familytrees.genopro.com/yehudad/DodoFamily/, but I have the same problem with the reference you give.

Edited: Wednesday, February 15, 2006 by GenoProSupport

Posted Wednesday, February 15, 2006 - Post #10312
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GenoProSupport (2/15/2006)
Are you talking about IainTait's family tree (http://familytrees.genopro.com/iaintait/).  On my machine, my browser can display the SVG file without any problem.

  If I go to iaintait's site http://www.beath.net/ the SVG opens OK.

 It appears that he is refering to my own web site where I updated with the svg version at Christmas time.

Edited: Wednesday, February 15, 2006 by GenoProSupport

Posted Wednesday, February 15, 2006 - Post #10301
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GenoPro version: 3.1.0.1

Last Login: Tuesday, October 28, 2025
Posts: 4,886, Visits: 22,799
However, I have found a problem on the http://familytrees.genopro.com/ site. When I try to view a SVG the frame opens, but then stops at about 62% or 63% open, and the actual graphic never appears.

Can you give the full URL?  Are you talking about IainTait's family tree (http://familytrees.genopro.com/iaintait/).  On my machine, my browser can display the SVG file without any problem.

Posted Wednesday, February 15, 2006 - Post #10300
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GenoPro version: 3.1.0.1

Last Login: Tuesday, November 25, 2025
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Right-clicking the same help menu from the same report but this time from my web site still doesn't bring up the help file.

Yes, you're right - I misunderstood the situation. I also cannot view the help file when viewing a tree on the web.

However, I have found a problem on the http://familytrees.genopro.com/ site. When I try to view a SVG the frame opens, but then stops at about 62% or 63% open, and the actual graphic never appears. This appears to be only a problem on the GenoPro site. If I go to iaintait's site http://www.beath.net/ the SVG opens OK.

Does anyone else have this problem?

Edited: Friday, March 3, 2006 by GenoProSupport

Posted Wednesday, February 15, 2006 - Post #10299
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GenoPro version: 3.1.0.1

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The Adobe SVG Viewer 3.03 should be downloaded from http://www.adobe.com/svg/viewer/install/main.html. Alternatively the 6.0 Beta from http://www.adobe.com/svg/viewer/install/beta.html but this is not necessary to view the GenoPro reports.

The problem seeing the Adobe Help file appears to occur only when viewing SVG images from a Web Server. I assume it is deemed a security issue when a web page tries to access a page on your local disc. I believe the Adobe context Menu can be customised so maybe I can change it to point to a copy of the file in the report folder. This will then get moved with the rest of the report when publishing to the Web.


'lego audio video erro ergo disco' or "I read, I listen, I watch, I make mistakes, therefore I learn"
Posted Tuesday, February 14, 2006 - Post #10293
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GenoPro version: 3.1.0.1

Last Login: Friday, November 25, 2022
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Is the SVG Viewer is "supplied" with GenoPro Beta or anyone should download it by himself?
Posted Tuesday, February 14, 2006 - Post #10291
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GenoPro version: 2.0.1.6

Last Login: Tuesday, December 16, 2008
Posts: 390, Visits: 1,271
Hi. I followed your link and installed the beta. You're right, It works. Right-clicking the help context menu brings the Adobe help file/window but only when I started default.html from my hard disc.

Right-clicking the same help menu from the same report but this time from my web site still doesn't bring up the help file. I even tried to copy the Adobe SVGHelp.html located in my c:\program files\common files\adobe\svg viewer 6.0 dir and NPSVG6.dll located in the plugins dir to everyone of my web site directories. Still nothing.

I'd like to know if I am the only one with this problem? Thanks

Posted Tuesday, February 14, 2006 - Post #10290
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GenoProSupport (2/14/2006)
 I am running IE 6.0 with SVG Viewer 3.03, Build 94.

There is a later version of the SVG viewer (6.0 preview1) here. With this installed on my machine the help menu works OK.



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