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Cannot access my trees since your server failure 15/12/06

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Author Can log onto account but not access trees nor update them
Posted Saturday, December 16, 2006 - Post #15223
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FamilyTrees.GenoPro.com
GenoPro version: 3.0.1.5

Last Login: Sunday, January 19, 2020
Posts: 6, Visits: 71
I note that you have a yellow warning message up saying you had a major hardware failure on 15th December necessitating a new server.

Currently I am unable to access my six trees using IE6.0, Genopro Report or via my account.  I can log onto my account and see the trees listed using Control Panel.  However any attempt to access or edit the trees comes up with error messages which basically mean that the directories cannot be found.

Is this a problem that needs to be fixed at your end or do I need to recreate these trees?  If the latter is the case (which I don't mind) how do I delete the existing references via the Control Panel as attempting this at the moment simply comes up with an access error?

Grateful for your response and once this is sorted am looking forward to trying the new Genopro 2007.




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