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registration key problem

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Posted Friday, May 16, 2008 - Post #21679
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GenoPro version: 1.99c

Last Login: Friday, May 16, 2008
Posts: 5, Visits: 6
Unfortunately I do not have that invoice.  If I had that invoice, I would have the activation code that I need.  I do however have the paypal receipt which I hope will allow you to find the monetary transaction:

[hidden for privacy] 

Edited: Friday, May 16, 2008 by JcMorin

Posted Friday, May 16, 2008 - Post #21680
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GenoPro version: 1.99c

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AHHHHHH!!!  Looked through some additional mail folders and FOUND the missing key.  Problem-solved.  Thanks for your time!
Posted Friday, May 16, 2008 - Post #21681
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GenoPro version: 3.1.0.1

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Great the problem has been solved.  I will delete your posts in 48 hours to protect your privacy.

Edited: Friday, May 16, 2008 by GenoProSupport
Posted Friday, May 16, 2008 - Post #21682
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Great thanks!  Nice to know there is assistance available so quickly here! 

--KP

Posted Thursday, June 9, 2011 - Post #28533
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Please, I have tried several times to  get an evaluation key, and every time I submit an email address, I receive an error report:Error sending registration key to email 'xxxxxx@comcast.net':
    The attempt to connect to the server failed; please verify firewall settings, server name and port number
    https://api.genopro.com/ws.asmx
I've tried several email addresses,and get the same message. I'm about ready to give up!
Posted Friday, June 10, 2011 - Post #28535
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GenoPro version: 3.1.0.1

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According to our records, you never requested an evaluation key.  I am almost 100% certain your firewall or antivirus is preventing GenoPro from accessing the Internet.  If you do a Check for Updates, you will probably see the same error message.

Feel free to use the following evaluation key 8TK-JGA-ALF-LL7-TMP which is valid for 6 months.


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