GenoPro Support Forum

As for the .ged file it's fixed!

All files with .ged should be downloadable. Let me know if there is another issues regarding familytrees.genopro.com.

With your ftp I could see that they are all there in the ged folder as on my computer where the popup window, asking if you want to open or save, pops up as normal.

Everything else is fabulous except for the error on the page when opening the tree.

I understand that your case is special and pretty interesting because those GEDCOM files are big but 100% legitimate.

I would like to know what are the size of those files (the biggest for instance)?

I can probably raise the maximum upload size to make sure you can upload your entire report.

Edited: Saturday, January 5, 2008 by GenoProSupport

Any ideas why they don't open on your site?

I have noticed that only on your site I get an error on page message when I open my full tree and then when I click on a name in the toc_ged.htm I get image 3 instead of the usual box asking to "open or save".

I used your ftp and see that the ged files are in the ged folder as in my other trees but can't seem to open?

After this it uploaded correctly though it took ages as the tree now has 36000 names.

I can't get the ged files to download from this site however, even though they do so from my web site and on my computer, so will try again tomorrow.

Edited: Thursday, January 3, 2008 by IainTait

I copied the same skin as for the other trees but added more ged file links to the toc_ged.htm and some extra text to the home.htm

 so don't know where to look for the problem.

I of course generated a report to GenoPro rather that try and upload.

Edited: Thursday, January 3, 2008 by IainTait

Can you help ?