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Customers
Last Login: Friday, February 11, 2011
Posts: 4,
Visits: 6
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I have the Monica version, and try to update via the "Check GenoPro Update" function. I receive the message below. I have no idea what's wrong, I get it even when firewall switched off.
What's wrong?
Thanks.
Connecting to GenoPro.com to determine if a newer version of GenoPro is available for download...
The attempt to connect to the server failed; please verify firewall settings, server name and port number
https://api.genopro.com/ws.asmx
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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We did few update here and there with a lots of traffic (due to our newsletter) I would try it again and let me know if it's not working.
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Customers
Last Login: Friday, February 11, 2011
Posts: 4,
Visits: 6
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Two days back I also thought it is the traffic, but no success any time...
Thanks.
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
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Do you have a firewall or application that could prevent GenoPro to access the Internet?
Edited: Thursday, February 10, 2011 by
GenoProSupport
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Customers
Last Login: Friday, February 11, 2011
Posts: 4,
Visits: 6
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I have a firewall, but no change if I switch of the firewall.
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Gamma
Moderators
Administrators
FamilyTrees.GenoPro.com
Customers
GenoPro version: 3.1.0.0
Last Login: Wednesday, October 7, 2020
Posts: 952,
Visits: 10,075
|
I'm not sure why, you can always download from the web and reinstall GenoPro... that will do the same result.
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Customers
Last Login: Friday, February 11, 2011
Posts: 4,
Visits: 6
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I have downloaded, and installed the new software. But the new one still cannot update... Anyway it is not a big problem.
Thank you however, and congratulations to the software. This is the best genealogy software 
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