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Home » GenoPro Help and Technical Support » Installing GenoPro - Registration key » My computer crashed in 2009 and I lost everything, including GenoPro


My computer crashed in 2009 and I lost everything, including GenoPro

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Author Any way to recoup what I lost and the update?
534682
Posted Friday, February 11, 2011 - Post #27691
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GenoPro version: 2.0.1.6
Last Login: Friday, February 11, 2011
Posts: 1, Visits: 1
When my computer crashed in 2009, I gave up on retrieving GenoPro. You sent an update message today. Is it possible to retrieve and update my original? Thanks. Emily
appleshaw
Posted Friday, February 11, 2011 - Post #27693
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FamilyTrees.GenoPro.com
GenoPro version: 3.1.0.1
Last Login: 2 days ago @ 4:40 AM
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Emily
As you are a customer you can download the latest version of GenoPro. To get it working you need your registration key. I believe the new version allows you to retrieve that on start but you can also find it on the User page which is now at http://collaboration.genopro.com/Account.aspx
This will get you started but you also need the data files. Hopefully you backed them up somewhere. You could have used the GenoPro server for this.


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